Posted on Jan 11 2014 - 11:22pm by Anurag Kumar

Nexus 5 the latest flagship device from Google, well no doubt it is undoubtedly the best device running stock android ROM till now but many users are complaining now their Nexus 5 screen has cracked after falling from a low height on a hard surface. Nexus 5 features 4.95″ screen Corning Gorilla Glass 3 but is it tough enough to resist daily falls and avoid cracks.

Well a user claims his Google Nexus 5 fell from his coat pocket on a hard surface and his Nexus 5 screen cracked from top side. On side bumpers not much cracks or marks were spotted but on screen it has got a lot cracks. Check below images.

Google Nexus 5 Screen Cracked

Well Nexus 5 Screen Cracked after falling on a “hard surface”, concerned accepts that but does that much damage on screen should have been happened, that’s an question here.

Check the cracks on top corner of screen.

Google Nexus 5 Screen Cracked

Some cracks on screen also appeared at bottom.

Google Nexus 5 Screen Cracked after falling on hard surface

Another user “Shiva” has got in touch with the pics of his Nexus 5 cracked screen just after a minor fall. Look below.

Nexus 5 Cracked Screen

Cracks are developed in whole Nexus 5 screen.

Nexus 5 Fragile Screen

If you Nexus 5 screen has also cracked after falling on some solid surface, then do let us know in comments what you did after that ? Did you try any replacement LCD panel with frame, drop your comments below.

[ via - XDA , Thanks Shiva ]
About the Author

24 years old, an avid writer, passionate blogger, an engineer by college degree and Sony Xperia Smartphone enthusiast. Founder & Editor-in-Chief of GizmoBolt.com ( formerly XperiaGuide.com ). Devices owned : Xperia Z2, SP, Moto G, Lumia 625, Nexus 7 2013. Follow him at Facebook I Twitter I Google Plus. DONATE US. Contact him at anurag@gizmobolt.com for feedback and sending tips.

86 Comments so far. Feel free to join this conversation.

  1. Gagandeep January 28, 2014 at 12:46 am - Reply

    Yes, it happen to me too :/. Do yoy know what screen gonna replace from ebay. My model is different! KOT49H

    • Greg February 5, 2014 at 6:05 am - Reply

      Hi G.
      Do you have photos of the damaged screen?
      Greg

  2. Greg Edward February 4, 2014 at 4:30 am - Reply

    Hi. Have you heard of an LG Nexus 5 screen impact causing a hairline crack within the LCD which eventually causes fluid to bleed out leaving a dark spot on the screen? It looks like water damage but with no pathway from a speaker or button. It’s simply a dark splotch in the middle of the phone. (Contact me for photos)
    Thanks…Greg

    • Anurag Kumar February 4, 2014 at 1:10 pm - Reply

      Not yet mate…That seems very bad issue.
      Can you send us your issue photos on our id admin@nexusauthority.com

  3. Shiva prasad February 17, 2014 at 2:32 pm - Reply

    My phone screen is also cracked for a minor fall. It is a shame that Google and LG have built a phone so fragile and I have found so many people with the same problem.
    They have started a petition for a recall, please sign up

    http:// change.org/en-IN/petitions/google-lg-recall-nexus-5-phones-the-screen-shatters-on-minor-impact?recruiter=80241718&utm_campaign=signature_receipt&utm_medium=email&utm_source=share_petition#

    • Anurag Kumar February 17, 2014 at 2:35 pm - Reply

      Kindly send us some pics of your cracked screen at admin@nexusauthority.com

      • Manmeet Singh September 21, 2014 at 1:49 pm - Reply

        I have also my my Google Nexu 5 Screen Break pics on your ID.

  4. Shiva prasad February 17, 2014 at 3:42 pm - Reply

    Anurag, I have sent the pics of the cracked screen. Thanks

    • Anurag Kumar February 17, 2014 at 3:52 pm - Reply

      yes we got it, posting them soon….crack looks very bad :/

  5. Karan March 2, 2014 at 4:21 pm - Reply

    My Nexus 5 screen cracked after it slipped from my hand when I was sitting on a chair, falling from 2.5 feet. Disappointed.

    • shiva prasad March 2, 2014 at 5:27 pm - Reply

      Please sign a petition in change.org recall nexus.

  6. Rohan March 26, 2014 at 1:09 pm - Reply

    My nexus 5 screen just cracked! Very similar to what has happened to one of the guys mentioned above, it slipped out of my hand, fell from the chair and it just cracked!

    This is disappointing.

  7. Amit Puri April 28, 2014 at 8:36 pm - Reply

    Same case with my phone :-(

  8. Nikita April 30, 2014 at 3:51 pm - Reply

    My phone fell on road from my hand and the whole screen is smashed as if it has been run over by a car.

    Very disappointed. and the worst part is the screen costs 1/4th of the phone’s price.

  9. khaled May 14, 2014 at 4:49 am - Reply

    the one thing that no one mention in a review is how the screen is so fragile and you can’t just replace the glass you have to replace the entire screen

    • ram May 19, 2014 at 11:55 am - Reply

      my phone slipped out of my hand while i am standing.
      its outer screen is cracked.
      It has broken on the same day i recieved.
      I am really frustrated for such cheap case built by LG.
      when asked to LG they will be charging of rs 9200 for whole assembly.
      I am really worried :(.

  10. shazia May 14, 2014 at 10:10 am - Reply

    my screen cracked..
    a small stamp fell on my phone and it cracked .. very disappointing.

  11. Saurabh May 15, 2014 at 12:14 am - Reply

    Happened the same with me…my Nexus5 slipped out of my hand and fallen from a height of 2 feet only…the cracks look bad…disappointed…what to do ..pls help

  12. Simaranjit May 15, 2014 at 1:35 am - Reply

    Same problem very very minor drop broke screen.

  13. Jyoti Shankar Mishra May 21, 2014 at 12:43 am - Reply

    This has happen to me today when along with my Bike key i placed my phone in the same pocket of denim.
    Huh i feel so disappointed

  14. Abhishek May 21, 2014 at 9:11 am - Reply

    My nexus 5 also cracked after falling from my hand on pedestrian pathway. Screen Cracked from right hand top corner and now glass is coming out slowly also.

  15. Vaibhav May 21, 2014 at 10:37 am - Reply

    My Nexus 5 screen also cracked today. Any idea how to get it repaired . Where to go whom to approach

  16. Ankush May 22, 2014 at 9:36 pm - Reply

    We have more than 300 users impacted by screen being cracked on a very small fall (mine fell from less tha a feet) . This is totally frustrating when you claim it to be gorilla glass?? I have used almost many phones till now and none was so delicate to use. I request you to recall the phones and replace them earliest before this issue widens and detroys Google’s image . If the issue is not being taken care at earliest, I will have to go into legal terms afterall you charged hefty Rs.33000 for this phone !! .Refer : http://www.change.org/en-IN/petitions/google-lg-recall-nexus-5-phones-the-screen-shatters-on-minor-impact#share

  17. manoj May 27, 2014 at 10:53 am - Reply

    my screen cracked..
    a small fell on my phone and it cracked .. very disappointing.

  18. arun May 27, 2014 at 8:50 pm - Reply

    Could someone please advise how broken displays are fixed for your devices.. I facing the same issue now..

  19. arun May 27, 2014 at 8:51 pm - Reply

    Could someone please advise how broken displays are fixed for your devices.. I’m facing the same issue now..

  20. samarth batra May 29, 2014 at 1:29 am - Reply

    something strange happened to my nexus 5…took it out of pocket to find the screen damaged from inside and not scratch outside…half of the screen is bleeding and touch is not responsive…not able to figure out the issue

  21. Richa June 10, 2014 at 10:25 pm - Reply

    My nexus 5 screen cracked like fragile cryatal on the top right corner after a fall from less than 2 feet!! Its ridiculous.. I tried to find out the cost.. Its freaking 9k!!! I love the phone otherwise.. But sorry to say LG has provided a very disappointing infra to such an amazing phone!

  22. Simaranjit Singh June 11, 2014 at 2:06 pm - Reply

    Please go through this also:
    http:// www .change.org/en-IN/petitions/google-lg-recall-nexus-5-phones-the-screen-shatters-on-minor-impact

  23. mehul June 11, 2014 at 6:52 pm - Reply

    my nexus 5 also cracked today…I just bought it yesterday….it was just a minor impact….fall from 2 feet and it got multiple cracks

    • Anurag Kumar June 11, 2014 at 7:39 pm - Reply

      Can you send us some pics at anurag@gizmobolt.com

  24. RK June 15, 2014 at 6:33 pm - Reply

    My Google Nexus 5 screen got cracked from putting in my jeans back pocket along with a key. The key might have pressed on the screen and made it crack. I could not believe my eyes when I saw cracks on the screen, as I was not aware of the cracking until I took a look at the screen. I used HTC evo 3d for 2 years…without any protection and often times keeping it along with my keys. There was never a problem.

  25. pankaj sethi June 16, 2014 at 9:41 am - Reply

    My nexus 5 screen cracked as well and it cracked really bad. This was after it fell not from that much a height. Can someone tell me how much of a cost it is to fix it and is it even worth it?

  26. Mayuresh June 17, 2014 at 9:32 am - Reply

    Same here..My Nexus 5 which is 3 months old on 12th Jun’14 fallen today on top left corner..fallen height is less than 2.5ft..and screen is damaged like somebody threw it on the hard rock…its very bad experience and i am surprised by seeing such a delicate screen from Google and LG..it can not be Gorrila Glass..

  27. Amrith June 19, 2014 at 9:31 am - Reply

    I dropped my nexus as I was removing it from the pocket..fell on hard concrete and now it’s brokem with the panel In pieces ..able to type though .
    Nexus 5
    32 gigs
    Black

  28. Akshaya June 19, 2014 at 11:49 pm - Reply

    My nexus 5 screen cracked today. Slipped from my hand and now 3/4th of the screen has cracked :'( The cost for the repair is freaking 10K :(

  29. Amit June 22, 2014 at 9:50 pm - Reply

    My nexus 5 screen cracked from the bottom left corner after it slipped from my hand on the road. In two days the cracks spread across the entire screen. Although the phone still functions but it is frustrating to see that the screen has got damaged on a minor fall. I have been using Samsung galaxy for a long and this phone has fallen many times but screen has never been damaged. Sorry to say LG and Google has provided a poor infrastructure to such an amazing phone that I could not handle minor wear and tear. I won’t recommend this phone to anyone else.

  30. guptha June 23, 2014 at 1:38 pm - Reply

    Guys,

    the same thing has happened. Gorilla Glass 3 has cracked like a simple mirror. Now i want to know how to take care of the problem. should i go for service centre where its more than 8k. there are few sellers in ebay or else where there are able to provide the screen for 2.5k or 3k. if the display and digitizer is not broken , the screen will be ok,right. is it safe.. would there be any problem with the touch or HD .

  31. sidd July 2, 2014 at 9:59 pm - Reply

    my dad’s nexus 5’s screen cracked too from a small drop

  32. Hasit July 4, 2014 at 11:32 pm - Reply

    The same happened with me. The phone’s screen and bottom bezel cracked because of a minor drop..can anyone please tell me how i can get it repaired ? There is no LG service centre for phones where i live…should i go to a third party mobile repair shop instead ?

  33. Geetam July 9, 2014 at 3:27 pm - Reply

    Fuck LG.. Its just another way of swindling the customers

  34. krishnanandabv July 10, 2014 at 10:39 am - Reply

    Hell sir my nexus 5 has the same screen broken problem that to from just 2 feet very disappointed.

  35. Manoj July 11, 2014 at 7:14 pm - Reply

    Same Here also. Broken the screen with a fall. Can somebody post the solution and how much it costs to replace the glass. Also will Google/LG cover it via its Warrenty ?

    thanks for your help in Advance

  36. Rama July 11, 2014 at 8:53 pm - Reply

    Same prob, it just slipped on normal surface and bottom cornor screen is cracked..

  37. jasvinder singh July 12, 2014 at 10:00 am - Reply

    M using the same model LG nexus 5 which I purchased around new year 2014.
    3 days before it fell from my bed on tiled floor and cracked same as shown in above pictures. The phone have fell 4-5 times before also but was always fine afterwards.
    This time similar cracks as shown above occurred. Touch is normal as before and phone is functionally all fine.

  38. Abhishek Roy July 17, 2014 at 5:29 pm - Reply

    Phone fell from hand on the road and the screen cracked inspite of a heavy body cover that is have installed. Since i had installed a screen guard, the screen is still sticking together and the phone is functioning flawlessly.

  39. Siddharth July 18, 2014 at 10:33 am - Reply

    The same thing happened to my nexus 5 and the worst part is that it had only fallen from a height of about A LITTLE OVER 1 FOOT!!

    My friend who bought the nexus 5 days before me also faced the same problem but in his case his had with the watch on, accidentally landed on the phone!

    Google I hope you are reading this… We expect better form a flagship phone

  40. arpith July 18, 2014 at 2:08 pm - Reply

    My nexus 5 screen got shattered on the top right corner after it fell on the road . I am really depressed. Can anyone tell me what might be the cost of the new screen?

  41. Nitya Nair July 22, 2014 at 3:26 pm - Reply

    My nexus 5 fell down today. Small distance but face down. The screen is totally cracked. Seriously disappointed :(

    • Anurag Kumar July 22, 2014 at 7:00 pm - Reply

      Bad Luck :/ Repairing cost is too high around 10K INR in India.

      It is seriously bad that screen is so fragile, so many users complaining about it.

  42. sunil shrestha July 23, 2014 at 12:59 pm - Reply

    Due to small fault my nexus 5 screen got cracked..I am really disappointed with this..

  43. Hasan July 29, 2014 at 4:04 pm - Reply

    I have the same problem.todau my nexus 5 screen cracked because its dropped from my hand.I was also checking prices and found this forum.what should be done?please suggest?

  44. Paul August 3, 2014 at 11:26 am - Reply

    Google/LG really need to consider build quality on nexus 5. My 32gb nexus 5 screen shattered yesterday while taking a snap slipped from my hand at ground level onto flat sand which would be around 15cms/.5ft. The screen looks like someone threw it on a wall. Very poor gorilla glass quality.

  45. Sharath Reddy August 7, 2014 at 5:06 pm - Reply

    Fucking LG I was using Apple for almost 10 years but never paid a penny for the repairs this fucking phone fell from just below my knee level and just cracked as if I hit it with a hammer. Never gonna believe LG again.

  46. PRASHANTH Gorur August 10, 2014 at 10:25 pm - Reply

    My nexus 5 32gb just slipped and fell on pavement 3feet..screen cracked like someone hit it with a slegde hammer! Company says its accidental damage! Bloody hell.. If Lg doesn’t replace it free with something that’s more durable..will never buy a LG product. They are taking customers for a ride….gorilla glass my ass!

  47. Pavan Kumar A. August 14, 2014 at 1:09 am - Reply

    My Nexus 5 32gb just slipped and fell on the road. Screen got cracked. I wonder whats the use of the gorilla glass :( and the screen costs 1/4th of the phone price.

  48. aka rc August 20, 2014 at 8:31 am - Reply

    I didn’t even drop my phone. Put in pocket, drove a few blocks to meet friends. Took it out and put it on table. Friend goes what happened to your phone. Looked done and screen is shattered and phone does not work.

    On recent closerinspection I note a small crack on the side just under one of the buttons.

    My contention, stress fracture due to poor build quality.

    purchased from google play store.

    Can’t afford to be without a phone. Can’t afford to fix a phone that is highly likely to do the same thing.

    Gorilla glass my &^%!

  49. Seetha August 28, 2014 at 11:51 am - Reply

    Mine too fell off my lap and cracked :`(. Dunno if I should bother to get it repaired or get a new phone (not a Google Nexus for sure) specially becoz there is no guarantee “Gorilla Glass” wont do a repeat performance and crack again due to you a minor impact.

    Need advise – how many of you got the damn screen repaired and what was the damage. My phone is otherwise fully functional except for a cracked screen.

  50. Senthil September 1, 2014 at 3:19 pm - Reply

    Same here, just a month old phone, screen cracked with very minor drop, Rs7250 is the replacement cost, you need to place order and wait for the screen, 3 days wait time. Feeling really bad for spending so much and Iam worried about future drops, the screen is not tough. thinking if i should spend on changing the screen, or just get other phones which has same feature but costs only as much as the screen :(
    LG spares and Service centers are making good money, good mode of additional income.
    I had blackberry different models for 7 years, multiple falls, not even a single damage, even in function.
    I would recommend Nexus to anyone and i can understand the quality of LG products. Never LG

  51. Senthil September 1, 2014 at 3:28 pm - Reply

    I would’nt recommend LG, there was a typo in my earlier blog, making it loud and clear NEVER LG

  52. Sumit September 4, 2014 at 1:05 pm - Reply

    In US . Google started replacing Nexus 5 . Why not in India . We are paying more money and why we are not getting the services . If any one has idea how to raise concern to Google India to look in matter

  53. Siddharth September 4, 2014 at 3:16 pm - Reply

    People… There may be hope yet… Google has offered a no questions asked replacement policy for the nexus 5 with a broken or damaged screen.

    I spoke to Google about this and unfortunately it is only for the Nexus 5’s bought via the US Google Play Store. But one can always hope they extend it to India as well.

    If I get any further updates I will let you know.

  54. Ruthvik September 8, 2014 at 1:33 pm - Reply

    Same thing happened to me if I call the customer care center they are saying that the screen should be replaced and will cost INR 7500 which is about 1/5th of the price. Very dissapointed lg and Google.

  55. vinod September 10, 2014 at 1:23 am - Reply

    Even my phone just slipped from my pocket it got cracked on the top rite hand side.. Freak LG sucks in quality.

  56. Manmeet Singh September 21, 2014 at 1:37 pm - Reply

    Hi Everyone,

    Same shit happens to me where i dont even remember if i fall my Google nexus 5 anywhere but yes it was in my pocket and when i took it out to make a call i noticed the cracks on my screen.

    I have not replaced it as of now, but yes i agree that Such a big brand like Google cheated me by saying “Corning Gorilla Glass 3″, Its a low quality material.

  57. Capt Suresh Sharma September 23, 2014 at 8:28 pm - Reply

    Few minutes my Nexis 5 jumped off my hands like a frog and fell face wards on hard surface from one and half feet. Shocked to see front glass shattered as of fell from more than six feet. Very poor quality. NEVER ever buy this poor quality phone.

  58. Nikit September 29, 2014 at 3:27 pm - Reply

    My Nexus Fell from my hands while I was sitting on a chair and the screen is completely broken. Very disappointing since the distance was just 3 feet and the screen broke completely. Dont buy this phone, it is a very poor quality phone.

  59. Capt Suresh Sharma September 29, 2014 at 6:53 pm - Reply

    SAS part is there is no way to reach anyone at Google and LG gives a damn sh….t to it not being their product. Where to go?

    They say lay Rs 7500 and go back to work as usual.

  60. Capt Suresh Sharma September 29, 2014 at 8:35 pm - Reply

    Sad part is there is no way to reach anyone at Google and LG gives a damn sh….t to it not being their product. Where to go?

    They say lay Rs 7500 and go back to work as usual.

    • Siddharth October 10, 2014 at 12:02 am - Reply

      Hello Capt,

      You can mail Google through play.google.com. You just need your os version and the IMEI number.

      go to play.google.com, click on devices, click on nexus 5, scroll down and click on customer support/care (don’t remember what its called). Once there, on the top right hand side of the screen you will see a contact us link from there you just need to select the appropriate options.

      I think it might be for devices bought via the play store but it wont hurt to try your luck…

  61. Tapaswini September 30, 2014 at 8:43 pm - Reply

    My phone fell down from my hand in a hard surface and the whole screen got damaged.

    There is no service LG provided for free. Just bought the phone before 5 months.

    Now i have to pay 8000 to repair it.

  62. Sanjeev Prakash September 30, 2014 at 11:13 pm - Reply

    This seems to a problem with LG phone. My G2 Pro fell down from abt 2 and 1/2 feet and has developed cracks. Been using handsets for 15 years and this is the first time when phone has racked like it did. After all this was my first LG phone and probably the last. The repair cost ..a cool 9k+. Why can’t they replace for free if the build quality is so bad. They ought to recall these poor devices.

  63. Joel Mountain October 1, 2014 at 7:37 pm - Reply

    My phone has had the screen replaced twice due to stress cracks. The screen cracks across the center from the volume button to the card slot. Never dropped my phone – NEVER. But have to replace the screen anyway.

    I have had my phone for a couple months. If the screen cracks again I am going to throw the phone in the garbage and get a real phone. I have had blackberrys, HTC, Apple, and a cheap BLU phone from Amazon. All have had no problems at all.

    Google Nexus 5 – 3 months, 2 screen replacements, 0 drops.

    What is Google/LG going to do about their faulty phones?

  64. Siddharth October 1, 2014 at 10:18 pm - Reply

    @Joel In all likelihood… nothing. It’s best to avoid google and lg products. I too faced a similar situation only problem was that my phone had fallen but the response I got from google and lg was a, as expected, “we can’t do anything”. I even went on a massive communication spree with both google and lg, trying to make them see sense and showing them that the manufacturer of the glass themselves say that it’s damage resistant but no dice.

    That’s why my advice would be to avoid products from either of these companies.

  65. Joel Mountain October 2, 2014 at 11:33 pm - Reply

    Siddharth – thanks. Yes, I will never buy one of their products again. I found a local place that replaces the screen for $100. But it appears they screen gets a stress crack every 6 weeks or so. So $100 every couple months gets real expensive.

    • Siddharth October 3, 2014 at 1:26 pm - Reply

      Hi Joel… have you tried a flip case for the phone… a friend of mine managed to keep his nexus safe, so far, and he uses a flip case… it might help.

  66. Ravi Wagh October 8, 2014 at 12:07 pm - Reply

    Dear All,

    Even my new Nexus 5 fell from 2 feet height after slipping from chair, and what i got shattered screen from right top corner. when i make a call the display goes off n then can cancel the call or do anything till the call automatically gets disconnected. i think the sersor also got damaged. thats very disappointing as i rechearched for almost a year to purchace a good phone.
    Replacing cost is also horrible.
    Can atleast the sensor get replaced in the warranty.??

  67. Manish Kumar October 9, 2014 at 3:13 pm - Reply

    My Nexus 5 glass was broken by my car key. Is this gorilla protection?

  68. Arshdeep October 9, 2014 at 4:24 pm - Reply

    My Nexus 5 fell from 1.5 feet and its cracked like it fell from 6th floor of a building.
    Let’s all register a complaint regarding the same in consumer court and this device needs to be recalled in INDIA as well.

    GOOGLE IS PROVIDING ONE TIME EXCHANGE FOR FREE TO U.S. USERS, WHO GOT ANY OF THE PARTS DAMAGED.
    THIS MEANS THEY KNOW ABOUT THEIR FAULTY DESIGN

  69. nimesh October 9, 2014 at 9:17 pm - Reply

    It is sad to know that, such a big brand name is not providing equal rights to all. Even though the product quality is not so good. And even after getting so many complains here, not providing any help to he users.

  70. Santosh October 12, 2014 at 9:31 am - Reply

    My nexus 5 slipped from my hand this morning and has severe cracks on the top right corner spreading to the center of display. Am very disappointed with this quality of manufacturing,one drop is costing me 33% of the phone cost to replace the display. Disgusting it is LG!

  71. faiz October 17, 2014 at 11:41 pm - Reply

    Screen shattered within seconds after falling from 2 feet height. Will go to consumer court.

  72. jitu October 20, 2014 at 9:57 pm - Reply

    also it happened to me…:(
    my nexus 5 32gb falling from smaller hight and its damaged from the top right corner….and its very frustrating….even i cant blv tht…a superb phone and very poor glass…..and its nt gorilla glass..i used samsung galaxy s4 and its falled many times bt nt any issue…and nexus 5 LG very disspointing…..
    i hope there is a solution within 2k rather than 10k :(

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