Nexus 5 the latest flagship device from Google, well no doubt it is undoubtedly the best device running stock android ROM till now but many users are complaining now their Nexus 5 screen has cracked after falling from a low height on a hard surface. Nexus 5 features 4.95″ screen Corning Gorilla Glass 3 but is it tough enough to resist daily falls and avoid cracks.
Well a user claims his Google Nexus 5 fell from his coat pocket on a hard surface and his Nexus 5 screen cracked from top side. On side bumpers not much cracks or marks were spotted but on screen it has got a lot cracks. Check below images.
Google Nexus 5 Screen Cracked
Well Nexus 5 Screen Cracked after falling on a “hard surface”, concerned accepts that but does that much damage on screen should have been happened, that’s an question here.
Check the cracks on top corner of screen.
Some cracks on screen also appeared at bottom.
Another user “Shiva” has got in touch with the pics of his Nexus 5 cracked screen just after a minor fall. Look below.
Cracks are developed in whole Nexus 5 screen.
If you Nexus 5 screen has also cracked after falling on some solid surface, then do let us know in comments what you did after that ? Did you try any replacement LCD panel with frame, drop your comments below.
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Yes, it happen to me too :/. Do yoy know what screen gonna replace from ebay. My model is different! KOT49H
Hi G.
Do you have photos of the damaged screen?
Greg
Hi. Have you heard of an LG Nexus 5 screen impact causing a hairline crack within the LCD which eventually causes fluid to bleed out leaving a dark spot on the screen? It looks like water damage but with no pathway from a speaker or button. It’s simply a dark splotch in the middle of the phone. (Contact me for photos)
Thanks…Greg
Not yet mate…That seems very bad issue.
Can you send us your issue photos on our id [email protected]
My phone screen is also cracked for a minor fall. It is a shame that Google and LG have built a phone so fragile and I have found so many people with the same problem.
They have started a petition for a recall, please sign up
http:// change.org/en-IN/petitions/google-lg-recall-nexus-5-phones-the-screen-shatters-on-minor-impact?recruiter=80241718&utm_campaign=signature_receipt&utm_medium=email&utm_source=share_petition#
Kindly send us some pics of your cracked screen at [email protected]
I have also my my Google Nexu 5 Screen Break pics on your ID.
Hai
Just few mins back my phone felt down can any one let me know the cost of the gorilla glass for nexus 5
I am really disappointed with this… Pls let me know the cost… ASAP.
Thanks…. Rahim
I also have same problem with very minor falling my nexus 5 screen is damaged very badly. I am heavily disappointed with lg nexus 5 phone.
Anurag, I have sent the pics of the cracked screen. Thanks
yes we got it, posting them soon….crack looks very bad :/
My Nexus 5 screen cracked after it slipped from my hand when I was sitting on a chair, falling from 2.5 feet. Disappointed.
Please sign a petition in change.org recall nexus.
My nexus 5 screen just cracked! Very similar to what has happened to one of the guys mentioned above, it slipped out of my hand, fell from the chair and it just cracked!
This is disappointing.
Same case with my phone 🙁
My phone fell on road from my hand and the whole screen is smashed as if it has been run over by a car.
Very disappointed. and the worst part is the screen costs 1/4th of the phone’s price.
the one thing that no one mention in a review is how the screen is so fragile and you can’t just replace the glass you have to replace the entire screen
my phone slipped out of my hand while i am standing.
its outer screen is cracked.
It has broken on the same day i recieved.
I am really frustrated for such cheap case built by LG.
when asked to LG they will be charging of rs 9200 for whole assembly.
I am really worried :(.
my screen cracked..
a small stamp fell on my phone and it cracked .. very disappointing.
Happened the same with me…my Nexus5 slipped out of my hand and fallen from a height of 2 feet only…the cracks look bad…disappointed…what to do ..pls help
Same problem very very minor drop broke screen.
This has happen to me today when along with my Bike key i placed my phone in the same pocket of denim.
Huh i feel so disappointed
My nexus 5 also cracked after falling from my hand on pedestrian pathway. Screen Cracked from right hand top corner and now glass is coming out slowly also.
My Nexus 5 screen also cracked today. Any idea how to get it repaired . Where to go whom to approach
We have more than 300 users impacted by screen being cracked on a very small fall (mine fell from less tha a feet) . This is totally frustrating when you claim it to be gorilla glass?? I have used almost many phones till now and none was so delicate to use. I request you to recall the phones and replace them earliest before this issue widens and detroys Google’s image . If the issue is not being taken care at earliest, I will have to go into legal terms afterall you charged hefty Rs.33000 for this phone !! .Refer : http://www.change.org/en-IN/petitions/google-lg-recall-nexus-5-phones-the-screen-shatters-on-minor-impact#share
my screen cracked..
a small fell on my phone and it cracked .. very disappointing.
Could someone please advise how broken displays are fixed for your devices.. I facing the same issue now..
Could someone please advise how broken displays are fixed for your devices.. I’m facing the same issue now..
something strange happened to my nexus 5…took it out of pocket to find the screen damaged from inside and not scratch outside…half of the screen is bleeding and touch is not responsive…not able to figure out the issue
My nexus 5 screen cracked like fragile cryatal on the top right corner after a fall from less than 2 feet!! Its ridiculous.. I tried to find out the cost.. Its freaking 9k!!! I love the phone otherwise.. But sorry to say LG has provided a very disappointing infra to such an amazing phone!
Please go through this also:
http:// www .change.org/en-IN/petitions/google-lg-recall-nexus-5-phones-the-screen-shatters-on-minor-impact
my nexus 5 also cracked today…I just bought it yesterday….it was just a minor impact….fall from 2 feet and it got multiple cracks
Can you send us some pics at [email protected]
My Google Nexus 5 screen got cracked from putting in my jeans back pocket along with a key. The key might have pressed on the screen and made it crack. I could not believe my eyes when I saw cracks on the screen, as I was not aware of the cracking until I took a look at the screen. I used HTC evo 3d for 2 years…without any protection and often times keeping it along with my keys. There was never a problem.
My nexus 5 screen cracked as well and it cracked really bad. This was after it fell not from that much a height. Can someone tell me how much of a cost it is to fix it and is it even worth it?
Same here..My Nexus 5 which is 3 months old on 12th Jun’14 fallen today on top left corner..fallen height is less than 2.5ft..and screen is damaged like somebody threw it on the hard rock…its very bad experience and i am surprised by seeing such a delicate screen from Google and LG..it can not be Gorrila Glass..
I dropped my nexus as I was removing it from the pocket..fell on hard concrete and now it’s brokem with the panel In pieces ..able to type though .
Nexus 5
32 gigs
Black
My nexus 5 screen cracked today. Slipped from my hand and now 3/4th of the screen has cracked :'( The cost for the repair is freaking 10K 🙁
My nexus 5 screen cracked from the bottom left corner after it slipped from my hand on the road. In two days the cracks spread across the entire screen. Although the phone still functions but it is frustrating to see that the screen has got damaged on a minor fall. I have been using Samsung galaxy for a long and this phone has fallen many times but screen has never been damaged. Sorry to say LG and Google has provided a poor infrastructure to such an amazing phone that I could not handle minor wear and tear. I won’t recommend this phone to anyone else.
Guys,
the same thing has happened. Gorilla Glass 3 has cracked like a simple mirror. Now i want to know how to take care of the problem. should i go for service centre where its more than 8k. there are few sellers in ebay or else where there are able to provide the screen for 2.5k or 3k. if the display and digitizer is not broken , the screen will be ok,right. is it safe.. would there be any problem with the touch or HD .
my dad’s nexus 5’s screen cracked too from a small drop
The same happened with me. The phone’s screen and bottom bezel cracked because of a minor drop..can anyone please tell me how i can get it repaired ? There is no LG service centre for phones where i live…should i go to a third party mobile repair shop instead ?
Fuck LG.. Its just another way of swindling the customers
Hell sir my nexus 5 has the same screen broken problem that to from just 2 feet very disappointed.
Same Here also. Broken the screen with a fall. Can somebody post the solution and how much it costs to replace the glass. Also will Google/LG cover it via its Warrenty ?
thanks for your help in Advance
Same prob, it just slipped on normal surface and bottom cornor screen is cracked..
M using the same model LG nexus 5 which I purchased around new year 2014.
3 days before it fell from my bed on tiled floor and cracked same as shown in above pictures. The phone have fell 4-5 times before also but was always fine afterwards.
This time similar cracks as shown above occurred. Touch is normal as before and phone is functionally all fine.
Phone fell from hand on the road and the screen cracked inspite of a heavy body cover that is have installed. Since i had installed a screen guard, the screen is still sticking together and the phone is functioning flawlessly.
The same thing happened to my nexus 5 and the worst part is that it had only fallen from a height of about A LITTLE OVER 1 FOOT!!
My friend who bought the nexus 5 days before me also faced the same problem but in his case his had with the watch on, accidentally landed on the phone!
Google I hope you are reading this… We expect better form a flagship phone
My nexus 5 screen got shattered on the top right corner after it fell on the road . I am really depressed. Can anyone tell me what might be the cost of the new screen?
It should be around 10-12K INR.
My nexus 5 fell down today. Small distance but face down. The screen is totally cracked. Seriously disappointed 🙁
Bad Luck :/ Repairing cost is too high around 10K INR in India.
It is seriously bad that screen is so fragile, so many users complaining about it.
Due to small fault my nexus 5 screen got cracked..I am really disappointed with this..
I have the same problem.todau my nexus 5 screen cracked because its dropped from my hand.I was also checking prices and found this forum.what should be done?please suggest?
Google/LG really need to consider build quality on nexus 5. My 32gb nexus 5 screen shattered yesterday while taking a snap slipped from my hand at ground level onto flat sand which would be around 15cms/.5ft. The screen looks like someone threw it on a wall. Very poor gorilla glass quality.
Fucking LG I was using Apple for almost 10 years but never paid a penny for the repairs this fucking phone fell from just below my knee level and just cracked as if I hit it with a hammer. Never gonna believe LG again.
My nexus 5 32gb just slipped and fell on pavement 3feet..screen cracked like someone hit it with a slegde hammer! Company says its accidental damage! Bloody hell.. If Lg doesn’t replace it free with something that’s more durable..will never buy a LG product. They are taking customers for a ride….gorilla glass my ass!
My Nexus 5 32gb just slipped and fell on the road. Screen got cracked. I wonder whats the use of the gorilla glass 🙁 and the screen costs 1/4th of the phone price.
I didn’t even drop my phone. Put in pocket, drove a few blocks to meet friends. Took it out and put it on table. Friend goes what happened to your phone. Looked done and screen is shattered and phone does not work.
On recent closerinspection I note a small crack on the side just under one of the buttons.
My contention, stress fracture due to poor build quality.
purchased from google play store.
Can’t afford to be without a phone. Can’t afford to fix a phone that is highly likely to do the same thing.
Gorilla glass my &^%!
Mine too fell off my lap and cracked :`(. Dunno if I should bother to get it repaired or get a new phone (not a Google Nexus for sure) specially becoz there is no guarantee “Gorilla Glass” wont do a repeat performance and crack again due to you a minor impact.
Need advise – how many of you got the damn screen repaired and what was the damage. My phone is otherwise fully functional except for a cracked screen.
Same here, just a month old phone, screen cracked with very minor drop, Rs7250 is the replacement cost, you need to place order and wait for the screen, 3 days wait time. Feeling really bad for spending so much and Iam worried about future drops, the screen is not tough. thinking if i should spend on changing the screen, or just get other phones which has same feature but costs only as much as the screen 🙁
LG spares and Service centers are making good money, good mode of additional income.
I had blackberry different models for 7 years, multiple falls, not even a single damage, even in function.
I would recommend Nexus to anyone and i can understand the quality of LG products. Never LG
I would’nt recommend LG, there was a typo in my earlier blog, making it loud and clear NEVER LG
In US . Google started replacing Nexus 5 . Why not in India . We are paying more money and why we are not getting the services . If any one has idea how to raise concern to Google India to look in matter
People… There may be hope yet… Google has offered a no questions asked replacement policy for the nexus 5 with a broken or damaged screen.
I spoke to Google about this and unfortunately it is only for the Nexus 5’s bought via the US Google Play Store. But one can always hope they extend it to India as well.
If I get any further updates I will let you know.
Same thing happened to me if I call the customer care center they are saying that the screen should be replaced and will cost INR 7500 which is about 1/5th of the price. Very dissapointed lg and Google.
Even my phone just slipped from my pocket it got cracked on the top rite hand side.. Freak LG sucks in quality.
Hi Everyone,
Same shit happens to me where i dont even remember if i fall my Google nexus 5 anywhere but yes it was in my pocket and when i took it out to make a call i noticed the cracks on my screen.
I have not replaced it as of now, but yes i agree that Such a big brand like Google cheated me by saying “Corning Gorilla Glass 3”, Its a low quality material.
Few minutes my Nexis 5 jumped off my hands like a frog and fell face wards on hard surface from one and half feet. Shocked to see front glass shattered as of fell from more than six feet. Very poor quality. NEVER ever buy this poor quality phone.
My Nexus Fell from my hands while I was sitting on a chair and the screen is completely broken. Very disappointing since the distance was just 3 feet and the screen broke completely. Dont buy this phone, it is a very poor quality phone.
SAS part is there is no way to reach anyone at Google and LG gives a damn sh….t to it not being their product. Where to go?
They say lay Rs 7500 and go back to work as usual.
Sad part is there is no way to reach anyone at Google and LG gives a damn sh….t to it not being their product. Where to go?
They say lay Rs 7500 and go back to work as usual.
Hello Capt,
You can mail Google through play.google.com. You just need your os version and the IMEI number.
go to play.google.com, click on devices, click on nexus 5, scroll down and click on customer support/care (don’t remember what its called). Once there, on the top right hand side of the screen you will see a contact us link from there you just need to select the appropriate options.
I think it might be for devices bought via the play store but it wont hurt to try your luck…
My phone fell down from my hand in a hard surface and the whole screen got damaged.
There is no service LG provided for free. Just bought the phone before 5 months.
Now i have to pay 8000 to repair it.
This seems to a problem with LG phone. My G2 Pro fell down from abt 2 and 1/2 feet and has developed cracks. Been using handsets for 15 years and this is the first time when phone has racked like it did. After all this was my first LG phone and probably the last. The repair cost ..a cool 9k+. Why can’t they replace for free if the build quality is so bad. They ought to recall these poor devices.
My phone has had the screen replaced twice due to stress cracks. The screen cracks across the center from the volume button to the card slot. Never dropped my phone – NEVER. But have to replace the screen anyway.
I have had my phone for a couple months. If the screen cracks again I am going to throw the phone in the garbage and get a real phone. I have had blackberrys, HTC, Apple, and a cheap BLU phone from Amazon. All have had no problems at all.
Google Nexus 5 – 3 months, 2 screen replacements, 0 drops.
What is Google/LG going to do about their faulty phones?
@Joel In all likelihood… nothing. It’s best to avoid google and lg products. I too faced a similar situation only problem was that my phone had fallen but the response I got from google and lg was a, as expected, “we can’t do anything”. I even went on a massive communication spree with both google and lg, trying to make them see sense and showing them that the manufacturer of the glass themselves say that it’s damage resistant but no dice.
That’s why my advice would be to avoid products from either of these companies.
Siddharth – thanks. Yes, I will never buy one of their products again. I found a local place that replaces the screen for $100. But it appears they screen gets a stress crack every 6 weeks or so. So $100 every couple months gets real expensive.
Hi Joel… have you tried a flip case for the phone… a friend of mine managed to keep his nexus safe, so far, and he uses a flip case… it might help.
Dear All,
Even my new Nexus 5 fell from 2 feet height after slipping from chair, and what i got shattered screen from right top corner. when i make a call the display goes off n then can cancel the call or do anything till the call automatically gets disconnected. i think the sersor also got damaged. thats very disappointing as i rechearched for almost a year to purchace a good phone.
Replacing cost is also horrible.
Can atleast the sensor get replaced in the warranty.??
My Nexus 5 glass was broken by my car key. Is this gorilla protection?
My Nexus 5 fell from 1.5 feet and its cracked like it fell from 6th floor of a building.
Let’s all register a complaint regarding the same in consumer court and this device needs to be recalled in INDIA as well.
GOOGLE IS PROVIDING ONE TIME EXCHANGE FOR FREE TO U.S. USERS, WHO GOT ANY OF THE PARTS DAMAGED.
THIS MEANS THEY KNOW ABOUT THEIR FAULTY DESIGN
It is sad to know that, such a big brand name is not providing equal rights to all. Even though the product quality is not so good. And even after getting so many complains here, not providing any help to he users.
My nexus 5 slipped from my hand this morning and has severe cracks on the top right corner spreading to the center of display. Am very disappointed with this quality of manufacturing,one drop is costing me 33% of the phone cost to replace the display. Disgusting it is LG!
Screen shattered within seconds after falling from 2 feet height. Will go to consumer court.
also it happened to me…:(
my nexus 5 32gb falling from smaller hight and its damaged from the top right corner….and its very frustrating….even i cant blv tht…a superb phone and very poor glass…..and its nt gorilla glass..i used samsung galaxy s4 and its falled many times bt nt any issue…and nexus 5 LG very disspointing…..
i hope there is a solution within 2k rather than 10k 🙁
Bought 2 Nexus 5’s from Google Play the day they were released. Love the phones but the touch screen on one stopped working after 9 mos. Bought another phone to use and before I can send it off to be looked at, the other phone’s speaker stops working. Can’t hear phone ringing, notifications, music but can hear everything when headphones plugged in. Call LG and Factory Resets got both phones working again. Unfortunately speaker problem returns immediately. Less than 2 weeks later the screen on the 1st phone with the touch screen problem suddenly develops stress fractures without any falls or drops. Phone has been protected back and front in a checkbook style case and well taken care of. No negligent reason this should’ve cracked, maybe this is why the touch screen stopped working originally. Less than one year later, $700.00 worth of phones are broken…and here I thought we were getting a great deal!
i have a nexus 5.. few weeks before just feel from my hand and broke very badly.. wish i could send the pic to u…. how do i fix it. I am in india and when i chked for the price to replace the screen its close to 9000 rs…. I am not sure what to do… let me know if u have any suggestions
@shaji. I got my Nexus 5 fixed a week back. You can take it to the LG service center and they will change out the entire display. It cost me Rs 7130 to get it fixed.
If touch screen is working and outer mirror ( Duplicate Gorilla glass 3 😛 ) is damaged then what will be the cost of replacement.. any ideas ?
The price s 9600
The price s 9600 u HV to go to lg service center ..
My phone fell from my hand. The screen broke. It appears that someone has hit my phone with a hammmer. Really bad product from Google and LG. When so many people are complaining about the screen product. LG and Google should have recalled the product and should have replaced it. I now need to switch to another vendor.
Same case 🙁
So what do you think?
shall we wait till Google provides free replacement for India customers or Go to LG Service center and change it?
As till the time there is no update from them or on this post.
I have same problem with my nexus5 a small hairline crack on glass lcd still ok as well as touch but it feels very bad in market i see that it’s come with assembly means touch pad,Lcd,mic,small speaker and etc. Go near around Rs.4700/-
Same.
Dropped my phone at 2 ft height and cracked the screen.
Waste marketing about unbreakable screens.
My nexus 5 slip from my hand and its scren broken like its hurt through hammer really disappointing can pls suggest me the cost of same
Hey my nexus 5 fell down and there is a crack on outer glass.
Do I have to change the entire display or only the other glass.what would be the approx cost for the same
My nexus5 screen cracks yestrdy due to falling n steps…very worried ..I rushed to lg service center sadly the cost fr screen is 9600
The same freaking thing happened to me, never knew that the screen is so fragile, less than 2 feet and my screen cracked. this is ridiculous, such a nice phone.. now from the above comments it seems i will have to shell our 10k. does anybody knows if being in warranty helps?
No it is not covered in warranty.
My experience with nexus 5 is worst of all
I bought it from ebay(my biggest mistake, such a shit load site)
My lcd screen broke suddenly without any fall, just like another guy mentioned hair line break and screen started to bleed.
Next i went Lg service center, they told me that this phone has a few fake components
Now i am stuck with a fake phone .
Aaaaghhh Fuck you ebay
My nexus just broke today. Its working properly but there are hairline cracks here and there starting from upper right part. Though, pretty less than those which are shown in the pics. I wanted to know if how am I supposed to repair and all? How much will I have to pay?
My Nexus 5 fell from 1.5 feet and its cracked like it fell from 6th floor of a building.
Let’s all register a complaint regarding the same in consumer court and this device needs to be recalled in INDIA as well.
So what do you think?
shall we wait till Google provides free replacement for India customers or Go to LG Service center and change it?