Posted on Nov 2 2014 - 10:08pm by Anurag Kumar

Once hyped iPhone 6 bend gate has already settled and now it seems the issue is popping up on Sony Xperia Z3. Recently we posted that a few users of Xperia Z3 are facing self cracking issue in their handset and now a T-Mobile Xperia Z3 users has posted pics of bent frame of his handset. Similar kind of frame bent issue was earlier spotted on Xperia Z1 and Xperia SP.

T-Mobile Xperia Z3 user dhaliwal925 posted a few pics of his bent Xperia Z3 on XDA. User claims his phone has not been dropped and neither he put his phone in back pocket or in ultra tight fitting jeans though he uses “arm band” and it may have caused his Xperia Z3 to develop this issue. He further adds “The armband couldn’t have been too tight otherwise I would have no blood flow to my arm, and if it was near my elbow no movement.”

Xperia Z3 Frame Bent

Let’s have a look at Xperia Z3 Frame bent pics.

Xperia Z3 Frame Bent

Xperia Z3 Bent Issue

Xperia Z3 BendGate

T-Mobile Xperi Z3 bent

Xperia Z3 Bending issue

What do we think ?

Before jumping to any conclusion, have a look at the below issues earlier spotted.

Xperia Z2 self cracking screen issue spotted like Xperia Z, Z1 had

Xperia Z1 Self cracking screen issue seen exactly like Xperia Z had

Xperia Z1 Screen and Body bent appears – User’s fault or Hardware issue ?

Xperia SP Frame Bent Issue appeared like Xperia Z1 – Poor Build Quality or User’s Fault ?

Xperia Z3 Self cracking screen issue appears – One of the first case spotted with a Hairline crack

NOTE : We have not seen many users reporting Xperia Z3 Frame bent issue neither at XDA nor at Sony Talk Forums. As it is one of the FIRST CASE that has been reported so nothing can be said at the moment whether it is manufacturing defect or user’s fault.

We sincerely hope that this bent frame issue doesn’t pick up pace for Xperia Z3 like it did for Xperia Z1.

Get in touch with us if your Xperia Z3 also have any kind of bend in the frame. Drop your comments below.






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25 Comments so far. Feel free to join this conversation.

  1. boris November 2, 2014 at 11:11 pm - Reply

    The same happened with my Z3 on t mobile on Friday. I haven’t dropped it or anything, it was in my pocket and next thing I know the back is cracked. I’m going to try and send it in to Sony to see what they say.

    • Anurag Kumar November 2, 2014 at 11:14 pm - Reply

      Could you please send us some pics at [email protected]

      Thanks,

      • Danish Dhanshe February 15, 2015 at 11:45 am - Reply

        My Xperia z3 seems to be bent too!
        Can I mail you the pics?

        And please let me know whether I can claim my warranty as I’m scared to get this waterproof phone near water! (aluminium frame has a crack)

  2. Kai November 3, 2014 at 4:19 am - Reply

    Wonder where these people get their Z3 from. Thing is, in the issue of Z1, I have dropped it several times and the frame has not bent the screen has never cracked(Even my Xperia Z suffered no major damages being thrown 1 meter or more.) if left in the pocket, it depends which pocket you put it in. At any time, I always have my phones in my front pocket. But then again, I have a friend who left his Z1 in a locker which is in a fairly cool room and came back having the screen cracked. Anyways, I think Sony has to crank up their QA so as to ensure consumer satisfaction (which to me should translate into better sales in the future).
    Peace haters!

    A Sony die hard since 2012.
    Sony
    Xperia Z -> Xperia Z1 -> Xperia Z3 Compact

  3. kevinkung November 3, 2014 at 11:30 am - Reply

    It’s obvious that those people put their cellphone in their pockets.

    And they sit on it or something that makes the phone blend then say that is sony’s false!!!!

  4. tochi November 3, 2014 at 5:15 pm - Reply

    I have come to understand why these phones bend..and its caused by overheating
    When it heats up you put alil pressure it bends
    I reversed the process of my bent xperia z1
    These phones are thin and big..
    Tendencies of bending is just high
    From tight pants to over usuage causing heat

  5. tochi November 3, 2014 at 5:18 pm - Reply

    I have come to understand why these phones bend..and its caused by overheating
    When it heats up you put alil pressure it bends
    I reversed the process of my bent xperia z1
    These phones are thin and big..
    Tendencies of bending is just high
    From tight pants to over usuage causing heat…

  6. Ian Ruffell November 4, 2014 at 3:40 am - Reply

    Mine has bent as will, the opposite side to the power button has a little give in the plastic and has bent. Regardless of who’s fault it is the phone should be capable of being put in a pocket. Especially with the cost of the handsets.

  7. seth November 18, 2014 at 7:51 am - Reply

    Mines bent too. Never dropped, don’t use a back pocket ever. Always in front pocket of baggy jeans. Opposite side of power button only.

  8. phil November 19, 2014 at 4:32 am - Reply

    Yeah I have just discovered a bend in my phone tonight only had it 3 weeks or so and is well looked after.

  9. Derek November 29, 2014 at 1:13 am - Reply

    My Z3 is bent as well. Called O2 and was told to take it in to their store to see what they say??? wtf

  10. Derek December 2, 2014 at 7:13 pm - Reply

    Xperia Z3 Bent [ Edited ]
    Options
    Saturday – last edited Saturday

    I am gutted. I love my new Z3 since my move from iPhone.

    I use a casemate tough case to protect my handset.

    I’m too old to wear skinny jeans and I never carry my phone in my back pocket, there’s been no misuse, no drops or accidents, yet my phone has mysteriously developed a bend down one side.

    I’ve heard a little about overheating being a potential cause and I did experience my phone overheating whilst using the camera app on holiday but never noticed any warping until my daughter pointed it out to me (I thought she was winding me up!).

    I’m arranging to have the handset shipped to Sony for evaluation but I’m worried about how they’ll view this re the warranty.

    Anyone else heard of this issue? Any advice would be welcome also.

    Regards.

    I couldn’t attach photos but here’s a link to my same post on a different forum – http://forums.androidcentral.com/sony-xperia-z3/467065-xperia-z3-bent.html#post4091603

  11. Greg December 14, 2014 at 5:29 am - Reply

    My Sony Z3 has also bent I am sending back to Sony. T- mobile is not helping they refured me to Sony. Little ticked the phone was under 24 hours old. I had a Z1s before this one and never had any issues.

    • Derek December 14, 2014 at 10:34 am - Reply

      Hey Greg,

      My Sony repair centre tells me it’s not a manufacturing fault and therefore not covered by warranty. I’ve had to pay £132.73 for the repair.

      I paid this (under duress) last Wednesday and still have had no word on when I’m getting the handset back. I tried to call the authorised repairers (SBE Ltd in the UK) number direct on Friday last, but gave up after being in a queue for over 33 minutes.

      I am royally pissed off with the Sony stance and increasingly with the whole after-sales, service process.

      Hope you have better luck with yours.

  12. Dale walsh December 22, 2014 at 5:45 am - Reply

    My brand new xperia z3 has bent after 2wks with it never being in my back pocket

  13. Anders Y December 27, 2014 at 8:18 pm - Reply

    I have a one month old Z3 that looks exatly as the pictures above. Have not droppen it either . /A

  14. kim December 29, 2014 at 3:25 am - Reply

    hey, i removed my Z3 from a third party case (had to use since sony didnt release their scr24 in finland until now) and was about to place it in the sonys own scr24 case but then i noticed it was bent. just from the docking stations connectors.
    i realize that it was my own fault for “removing the device” from a case but seriously, if thats what it takes to brake a phone these days… im going back to my Nokia 3310

  15. Amy January 6, 2015 at 1:41 am - Reply

    My partners Sony Xperia Z3 bent after only 3 days. He had it in his front pocket (which is very deep and baggy so the phone was sat on his thigh and not restricted/squashed in any way – he doesn’t ever wear skinny or tight fitting jeans.) He was using it whilst we were out and about then put it in his pocket whilst we sat down to eat (as he has done with every phone he has ever owned.) When we got home half hr later he took it out of his pocket and the phone had bent slightly, the top screen was fine but the screen underneath was shattered from the area around the power button and therefore rendering the phone totally useless.
    Sent it back to Sony who told us it’s not a manufacturing fault and therefore we need to pay around £132 to have it repaired.
    I escalated it as I refused to pay for the repair. The escalations team (who never seem to be available!) took nearly 3 weeks to make a decision with me chasing several times, eventually told me they would not repair the phone for free and we still needed to pay. I offered to go halves which they rejected! They told me they would send the phone, un-repaired, back to me for free (they would waive the £38 shipping and handling fees) so I said “send it back to me for free and i’ll pay for the repair”….this was also rejected!
    In the end I told them to just send the damaged phone back to us…..5 weeks later still no phone and they have just informed me that it was actually never shipped back to us so i told them i want to escalate it again and come back to me with another offer as they have messed me around so much.
    They have, without doubt, the worst customer service i have ever experienced!

    • Derek January 6, 2015 at 2:09 am - Reply

      Here’s a quick update.

      Sony UK say that this ‘damage’ is not covered by warranty. They charged me just over £137 to repair the phone.

      They use an ‘approved repairer’ for this type of repair and they as a company are shocking. No communication, no progress and no repair.

      They quote the damage as a damaged screen (although the screen and indeed the whole handset worked as expected), after chasing they tell me they need a new part from Sony and it’s out of stock at the moment with no restock date available.

      I sent the phone off on 2nd December and at my request had it returned to me on 23rd December in the same condition. I’ve chased Sony UK (who took my payment) for a refund and have had to go through hoops to get this arranged, I still haven’t had it.

      Having ditched Apple and moved to Android for both my phone and tablet, I was initially pleased with everything I encountered, however, I have to say that Sony’s handling of my situation and the totally useless after sales service I’ve received has left a bitter taste. I’ve since seen others with the same type of bending experience and quite how a £500 handset is built not to withstand being carried in a front trouser pocket without becoming misshapen still has me scratching my head. This handset and the Sony Xperia Z3 Compact Tablet that I purchased off the back of it will be the last Sony product I buy.

      Thanks for your replies etc…
      Derek

  16. Minick February 2, 2015 at 3:41 am - Reply

    Mine Z2 has 2 months and since i found this appening to all Z series, i went check mine. Never dropped and use case. Never put on mine jeans always on jacket.
    I spotted the same issue like the second image, but less bending, started from the camera side.
    I also dont play games since battery is sealed and don’t want to kill baterry fast. I dubt if is overheating issue or manufacture issue!! This made me feel sick since the phone cost a lot and have this problems!!

    • Minick February 2, 2015 at 3:44 am - Reply

      The bend is like 1 millimeter but the enough to see something is wrong there and phone is not perfect aligned

  17. Conrad March 7, 2015 at 12:09 am - Reply

    Had the same problem had it in a case in my front pocket had this phone for a month and noticed the bend. Have pictures from when I sent it in to Sony same place that these pictures show the bend Sony won’t cover it. Had a few reps say that it’s covered by their warranty now escalating it to have it fixed and resolved.

  18. Chris May 5, 2015 at 10:18 pm - Reply

    My son’s Z3 overheated, bent, and the front screen cracked while he was holding it in his hands and playing a game. We sent the phone back to Sony for repair/replacement. Three weeks later we received the broken phone back from Sony repair with a letter stating that the unit was un-repairable and the manufacturers warranty had been voided because the impact on the screen affected the mainboard. this was an expensive phone, and I really expected Sony to stand by their product. I do have insurance on the phone and will have to pay $160 to replace the unit, but I absolutely do not want to replace it with another Xperia.

  19. Grant June 3, 2016 at 2:05 am - Reply

    My Z3 was 4 months old, well taken care of and never in my back pocket. One morning it refused to switch on and tried all known procedures but nothing. Discovered a kink in the side and contacted Sony. Sent it off and 5 days later i got the reply, not covered by warranty and the cost was £283.60 for a refurb handset replacement.

    The night before it died i was using it a lot on the train back up from London. Put it on my bedside cabinet and set the alarm, muted then phone and dozed off. Next morning nothing, i initialy thought i must have unplugged during the night but no, it was connected properly

    Not happy with Sony response, this on top of a faulty PS4 means no more Sony for me

  20. Jen September 21, 2017 at 8:16 am - Reply

    Recently noticed my xperia xa is bent. The glass is no longer aligned, a space between glass and frame in the centre. Never ever carry in pant or jacket pocket. Less than a year old. Now seeing others have same problem, I certainly hope Sony does not give me the runaround on what seems like a defect.

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