Sony Xperia Z1 the “best of Sony yet”, year-end 2013 flagship device which Sony claimed that it will remain flagship device in year 2014 also for some time. Xperia Z1 features 5″ full HD screen with Triluminos display and shatter proof and scratch-resistant glass. Some times back many Xperia Z users reported that they were experiencing loose back panel issue and self cracking screen issues. Well in some parts of world Sony do recognized self cracking screen issue of Xperia Z but now this issue has been noticed on many Xperia Z1 users screen.
Xperia Z1 Self cracking screen issue has been posted by many users on Sony Mobile Talk Forum and all users are claiming that their Xperia Z1 screen got cracked itself and no load or any force was subjected on it. By looking on to pics, it is hard to believe that Xperia Z1 screen cracked itself but if not one, many users are claiming it, there must be some truth that why there are pointing out Xperia Z1 Self cracking screen issue.
Xperia Z1 Self cracking screen Issue
Xperia Z1 users are claiming that without any fall and Sony support centers are not accepting the fact that this may have happened due to faulty material used in making screen panels.
Check below a pic of Xperia Z1 screen which cracked itself.
Have a look at another pic of Xperia Z1 handset which also shows the crack developed on screen itself.
After reading all the comments posted on the Sony Mobile Talk Forum, it seems Sony service centers are not taking up this issue under warranty and no replacement it being to Xperia Z1 users on this issue.
Another Xperia Z1 user “Ian Carter” got in touch with us, he is also facing the same issue, let’s have a look at the pics.
Well it seems pretty bad, first Xperia Z experienced serious issues like loose back panels and self cracking screen which as usual Sony not acknowledging and now Xperia Z1 users are stating same issues. Let us tell you something we found yellow hue screen issue on our newly purchased one day old Xperia Z1 and when we took up this issue with Sony service center they replied to us saying they have never heard of this issue. Many Xperia Z1 users are also claiming that water and dust entering the rear camera lens, though Sony claims it as a water-resistant phone.
Previously we posted that many Xperia Z1 users were claiming that a bent has appeared in the body and screen of Xperia Z1 itself and some user’s USB port flap fell of itself, another issue which Sony sidelined and didn’t acknowledge.
Xperia Z1 Screen and Body bent appears – User’s fault or Hardware issue ?
It seems either Sony is taking a stand on the faulty expensive products sold by them to users strictly and instead blaming users for the same. Personally we have got our Xperia Z replaced for loose back panel issue and Xperia Z1 replaced 3 times for yellow hue issue.
POOR Sony Service Center support on Xperia Z1 Yellow Hue Tint Issue on Display Screen
Well if you have also got Xperia Z1 Self cracking screen issue on your Xperia Z1, the do let us know whether Sony replaced your handset under warranty or not. How was your experience with Sony support centers on this issue. Drop your comments below.
This is pretty bad…is Sony’s build quality heading down in wrong direction??? Sony plz reply to your customers, and I replaced my z1 due to overheating few days back, and now I have yellow hue issue, is it hardware or software?? Is replacing solved the issue for u?? awaiting ur response!!
Hey, the yellow hue should be fixable with a program tough some say it requires your phone to be rooted, you can find guides online.
Men that hurts 🙁
I’ve had my Z1 for 2 months and had no problem. In fact, it fell off a boat into 2mtrs muddy water near a jetty, took my nephew 25minutes to find it, it worked perfectly afterwards, sound was disabled for 3 hours, just as well, I can’t praise it enough and am very sorry to hear of these issues, best of luck to you all 🙂
Have my Z1 for 2 months. Took it out of my pocket to answer a call and there it was, a single crack on the screen in the top corner. Phone had not been dropped. Not happy 🙁
I put my phone in my empty pocket walked from my car to my front door. pulled it out of my pocket to check a text message, and boom and S shaped hairline crack going from the middle left side of the screen all the way to the middle lower portion of the handset. Sony said that I can send the phone in the have their techs look at it and determine whether or not it was a manufacturer problem or a problem that I created by dropping my phone or something that I did to it. Now the pictures of the screens above look way worse than my phone. However after talking to Sony they didn’t sound very optimistic about my phone being covered under. especially since in the warranty it states that Sony will repair a hairline fracture as long as it can be proved that it was a manufacturer problem…. My problem who is holding Sony accountable for faulty phones. from what I have read its Sony’s word against the consumer. The only I found this post was because I was convinced that it was nothing I did to crack this screen. I didn’t do anything to crack the screen between my car and my front door. Im sending in my phone today, If Sony comes back with some bull shit on how the crack was my fault. I think it will be time for us the consumer to fight back im talking Lawsuit not boycott. If we get enough people on board they will be forced to listen and reexamine their components. I’ve been purchasing cell phones for a while. I’ve been in many a forum and read many a article. however I have never seen such a specific issue happen to so many different users all over the world and the manufacturer refusing to admit that it could be a problem with their device. I paid some 600 dollars for this phone, I don’t need Sony telling I did something to damage it, when I know I did nothing.
Stand together y’all, if you want them to make this right we have to stand up and say its no longer your word against ours. lets let the courts and court appointed experts decide whose at fault. the 1000’s of people complaining about the exact same problem or the manufacturer that can do no wrong.
bought my z1 on oct 2013…last week on 16.2.14…took it out from my pocket to answer call and there was 2 cracks on the screen..send to sony service centre on 19th and on 25th they send an aknowledge form saying that phone case crack coz i drop it and the repair cost is not under warranty…till today still fighting with sony service centre regarding this…
I bought an Xperia Z1 on October 2013 and on the 12 of February 2014 at one point I put it in the pocket and after couple of minutes I took it out and discovered a couple of cracks in the front panel. The phone didn’t fall down nor bumped into something while in pocket. I was absolutely astonished. So I sent it to an official repair centre and they told me it was my fault, that the panel cracked because of a physical impact. I am absolutely furious. To buy an 800 dollars top-class phone with tempered glass and to discover it been cracked just like that and not being covered with warranty, is totally unexeptable.
As a Retail sales 4 customers came back for a self cracked screen, they paid the deductible 175 cuz I didn’t believe them at the beginning since one of my friends paid the 175 and got the new phone and after 5 days had the same issue!!!!! oh god and I called Sony rep and he refused to give me any info if they have any idea whats going on. SONY if you will not admit that and solve your customers issues trust me it will cost you more than recall!!!
As a sales man i stopped introducing the phone to my customers.
i bouth my sony z1 22.12.2013 . i was talking with a freind with the phone , after i put the phone on the table and went to go get me some coffy, when i did take the phone in my hand i did see a crack on the glass and the cell phone can not be operated. i could not belive my eyes becouse i was alone n the house and telephone have never been dropped in the period i had it.
Hope i get this fixed from sony
My sons phone cracked while we were watching a video and it was resting in the palm of his hand. Have sent it to a repair centre. If it is not repaired under warranty I will issue a summons in the small claims court against Sony.
Got simliar issue with my Z ultra… Got it on 13th jan and after watching a show, i took out my phone in an attempt to make a phone call. Later did i realised that there was a crack in my INNER screen and my outer screen is COMPLETELY SMOOTH. Sent to sony repair centre but was shocked that they charged me $400+ SING DOLLARS for that repair. Despite telling them how carefully i was with my phone, they pushed the blame to the end user(me) and refused to repair it under warranty. REALLY VERY DISAPPOINTED. WHAT IF I GET IT REPAIRED AND NEXT TIME THE SAME ISSUE HAPPENED? Furthermore, the fault doesnt even lies in me to begin with!
i too have same issue with my xperia z ultra . its screen get cracked by itself while it was on charging . single hairline crack.
Same here. My 1 month new Sony z1 was lying besides me in the bed. I wake up and it have a paper thin crack, under the first layer of glass in the front. It is now useless and im not even done paying for it.
Im a student and i don’t have a lot of money. I thougt i was going to have this phone for at least two years. Now what am i going to do?
I would NEVER recommend this phone or any other of Sonys shit products to anyone
Hi, I have got Sony XPeria Z Ultra and my phone got a hairline crack. It happened when I was cleaning a hard dirt near the earpiece (in the front top) using my finger nail. I contacted the local customer care (in Singapore) and they rejected to do it for FOC and they said they will charge 375 SGD. I can rather go for a new phone for this price and further I dont want to pay for something which not my fault. If you can help to fix this, that would be great. Thanks and Best Regards,
Btw, the phone is still in warranty. I can send the picture of the phone which shows the screen crack, if needed. Thanks.
The reason for the self cracking screen on the z1 is because it is dust and water proof air can not get in to cool the phone so when on charge if u notice it gets hot hot enough to crack the screen
Why do you think the cracking is caused by heat?
I Purchased the phone in the 1st week of this year, and in mid march, screen got craked, and the sony refused to repair free of charge and i have pay and repair it, and today again it cracked today, am totally fed up, today issue i know for 100% sure no mistake on my part at all.
Have a Z1 which self-cracked during night while charging in the dock station. The care center argued that it looks like a drop impact but without any clear sign of it. They said that warranty wont cover it, standard procedure. I have contacted Sony and wont let them get away with this. Waiting for new information from the care center regarding warranty, or as we say in swedish “reklamation”. Dont know the English word for it. Have previously worked with Brand Management at Microsoft/HP/Nokia and have some juridic experience+contacts so I know how to act further if necessary. Hope they will take responsibility, otherwise they will have to face the consequences.
I have the same problem with my Xperia Z1 compact. Left it on charge 3 nights ago and when I woke up I noticed a single hairline crack in the top right corner which has rendered the top of rhe screen pointless
I have a z1 compact, exactly the same happened to me. I took it out of my pocket & the screen looked like it had been attacked by a toffee hammer! Only 2 months old. DO NOT GET ONE OF THESE PHONES!!!
I have the recommended by t-mobile case with the impact cushion/absorbing stuff… After reading all of the comments, the small hairline crack near the “back” arrow is more from being in my back pocket… Where I always carry it… My phone did have a warning that it has been hot, I would assume it’s from being in the case, that’s supposed to protect it… What I don’t understand is how or why something that is supposed to be shock according and waterproof would overheat enough to crack the super strong glass front…
helloo i have xperia z
yesterday its screen cracked don’t know how
its out of warranty now and service center is saying it will not get repair . it will get replaced but I have to pay 80% of the cost of phone….
i am in a big trouble PLEASE HELP ME WHAT TO DO????
Bought my xperia z1 in november 2014. screen cracked while I was sitting on couch with phone beside me. one minute it was fine and the next it was useless. service engineer says physical damage so not covered under warranty. 15 euro to return even though it cost me 6 euro registered post to send it to them from dublin to rathcoole. 150 euro for repair when I didnt cause the damage.
waiting for sony to reply to email
calling radio tomorrow if I don’t get any satisfaction. beyond frustrated
I have a Z1 at the time my screen cracked the phone was in my hand and being used as a calculator. All of a sudden it started to crack at the top of the screen it was the second screen the phone had needed as the first screen did the same, but my mate owned the phone at the time. I had bought the phone off him and had the screen proffesionally replaced, 2 days later the screen just cracked for no reason. The company i bought the screen from wouldnt believe what i had to say and wont replace the screen for me. They are all idiots 🙁
I bought a Sony Xperia Z1 compact in Feb and thought it was a fantastic phone until….it got harder and harder to swipe unlock the phone and I eventually realised it was due to very fine hairline crack that could only be seen under certain light. The phone is in a protective case and has never been dropped or abused.
I contacted Sony who helpfully suggested I send the phone to them only to come back to me saying it’s physical damage caused by me and they want £80 to fix it.
I have so far refused to pay it and am looking at my options for taking things further.
Sadly I can only now say that I don’t recommend this phone or Sony as a result of this.
My Z1 screen cracked month ago. Two fine hairline cracks on the top left corner. Phone was on the table at that time. Finnish Sony Service Center refuses to even take my reclamation. They keep telling me that reseller is the right place to leave it but my reseller (large ISP) tells me that it doesn’t fall under warrant and if I’m not satisfied I can contact Sony. Once again I contacted Sony and they keep telling me to contact the reseller. Fixing the screen costs 340 euro in Finland.
No more Sony in this household.
Have had both the issue of the phone bending and then it self cracked spidering from the upper middle of the phone when I first reported the bending issue was told to take it to my carrier and back and forth few times once screen self crack I had to stand with the manager of the bell store while on the phone with Sony finally got it accepted for warranty repair and told max 15 buisainess days later now 7 weeks later was sent a bill if I wanted to repair and a 25$ bill just for them looking at the phone which was never mentioned before phone sent in soon refusal of a 25$ charge and irate as a customer who has product replacement they said if I refused the 25$ payment they would keep my phone and not rerun it like wow anyone have any info on where to go from here have the money to pay but at this point would rather spend on a lawyer for the principle
Bought Xperia Z1 on Feb 6 ,was watching a movie on the laptop ,keeping the phone next to me ,I lift the phone to make a call and found its front screen to be cracked :-(,don’t know what to do.
Bought a Sony Xperia Z1 for $750 AUD soon after it was released. Worst & most expensive phone I’ve ever owned. Slow and buggy for such high specs, problems with the earpiece/speakers, terrible camera for 20 megapixel, can’t even scan most qr codes. Moving to android from an iPhone and thought it sucked, recently got a Note 3 and realized it was just the crappy Sony interface. Last week, the final straw, pull it out of my pocket and out of nowhere hairline cracks. If you’re reading this STEER CLEAR!! of these phones, buy anything else!
Omg, I was going to buy the xperia z1 because I think it has the smoothest performance in that price range but after seeing the comments here and that thread on sony talk I will go with the G2
SONY should pull back of this product. !!!!! seriously defect product (overheat issues).
I’ve had a Z1 Compact for a bit over a month and yesterday (June 15th .2014) there was a crack on the screen, no impact marks on the frame nor on the screen guard.
could you send us the pics at [email protected], we may stick a post on it.
My husband and I both bought Z1S phones thru Tmobile back in Feb 2014. Had the phones for 3 days when the screen cracked on them BOTH. No biggie have insurance, paid the deductible and got new ones. Had them 4 months, the screen broke again on them both. I just want a new phone a different phone. Not the Sony. Thing is I love the phone it is GREAT, sans the screen issue. And since it is a touch screen when the screen breaks the phone is then a giant paperweight.
Sony Z1 Purchased Dec 1, 2013. Put phone on kitchen counter and noticed what looked like a smudge on the screen. WRONG. Not only was there cracks on the screen but it looked like someone shot it with a bullet. Never dropped, and in protective case. Bullet crack bottom right corner near camera button (Sony Logo on top). Back in January was taking video of a musical performance and the phone go extremely hot in that exact same corner and basically shutdown after 10 minutes of video. Should have brought it in at that time. THIS IS A OVERHEATING ISSUE.. plain and simple. My advice, although I love the phone, is not to purchase this phone… way too many similar incidents that appear to be exactly the same
Same thing has happened to my wife’s phone. Was sure she’d dropped it on the corners as very small cracking in the corner. However, she swears she didn’t – these and similar posts may have got her off the hook with me.
Also under closer inspection there are two other hairline cracks under the screen.
My z1 front panel got crack while it was charging….what should I do….I bought it in nov 2014…what Will i do
Sony may not take it into warranty, you can try claiming accidental warranty but it is too late for that.
Try visiting customer care and see what they say..
It also happened to my Xperia Z. I put a working phone on a locker and about 1-2 mins couldn’t use a phone because the screen had 1 thin crack.Of course: NOT COVERED UNDER WARRENTY
In march 14, I placed my Z1 in the drink holder in my car (which I’d done every day since getting the phone in Nov 13). Got home and picked it up and saw 2 hairline cracks running horizontal from the top of the charging port to the other side. Now there are 9 hairline cracks stemming from the same point running across the phone. And of course now the touch screen only works underneath the cracks. This causes me no end of frustration, telstra store man said it was my fault and would cost me 50 bucks just to send it off. Online forums are rife with the same problem! Stuck with a half usable phone until Nov 15, awesome! FYI nothing tough about this phone, I had and have a quality cover and protector on too. I’m going back to samsung at first opportunity, my S2 4G still going strong and my 2.5 and 5 year olds give it a pasting!
had the same issue as everyone here. charging overnight and screen cracked. they want 200$ to replace it. never buying a sony product again.
Oh man, so many others with a similar problem! My Xperia Z cracked in my side pocket yesterday. No shock whatsoever, just walking and biking. The cracks come from the power button, so I guess it bent a bit to much, but there’s definitely a weak spot. Digitizer is 30% dead, so the phone is unusable. Repair costs above 300€ in Switzerland, and carrier makes no special offer for a new phone. These fragile devices need an armor these days, what’s the point of having a thin smartphone if it breaks so easily!
I know Sony won’t move a finger. So back on my indestructible Nokia N8 for a while…
i bought this phone in Dec-13 and till now almost 2 or 3 times my phone fall down but never had any problem, but today i observer that clean master app was showing internal heat upto 72 degrees so i tried to remove its outer case, mean while i saw a small hair line crack and its from the right button to middle down left.
Can i get any warranty on this?
if not how much will it cost for repair?
if thy charge me 60-80% of mobile cost for repair, can i exchange this? what will i get ?
Aug-15-14 in the early morning I bought a brand new Xperia Z.
Aug-17-14 in the early morning I went to the University.
I was on the physics lab and used the phone as chrono.
When the lab ends, I wanted to download a new app, but the screen was CRACKED, just in the middle-bottom side of the screen, rendering the 100% of the screen ussless.
In this country are no such thing like Sony Centre. I asked to the store where I brought and they ask me US$100 for repair and plus, the phone won’t be waterproof.
Today at this time, I’m still waiting, but I won’t pay it, the Store can just thake the phone and insert it on it’s a…
I’m a student, so, i’m now without phone, i brought a US$10 phone and I will use it FOREVER. The problem is that I really need a high end phone cuz in the University u need it for take photos, videos, whattsapp… However, SONY: Burn on the hell, BITCH!
I have just noticed 2 cracks in my 2 week old Sony Xperia 1 compact. I have not dropped it or damaged it in anyway. I’m going to Telstra tomorrow so I’ll place the outcome on here.
I bought z ultra couple weeks ago. After overheating to 51C and it asked for cooled down, I turned off. In a few minutes later I saw a crack on the screen. I hope Sony will replace or fix it, of course with warranty.
Today I have experienced this issue on T2 ultra dual..is anu body here who has facee this issue on sony phone other than z series.
Hi, Kindly send me the pics at [email protected]
My z1screen also broken while m working on counter
Wtf sony leaving this bull shit product ever it costs half of its price to replace it
I bought a Sony Xperia Z2 end of September 2014. Within two weeks of use, I wake up 1 morning to find a long hairline crack from top to bottom on the screen.
I was shocked and pained as I had not dropped the phone. Nothing could have dropped on the phone screen to create a crack like this? Sony and the dealer Tata Croma till date have done nothing about this. Though I keep fighting with my brand new phone lying with the service center for over a month now in India.
When I purchased the phone, I had asked what the warranty covered and the seller hid the fact that warranty did not cover physical damages any more.
I bought my xperia Z1 in may of this year ,had the phone two when i took the phone out of my pocket to answer a call the screen had a hairline crack on right hand side .sent phone to repair center and am being fobbed off by both the repair center and Sony that the screen has impact damage which is impossible as the phone was in my pocket protected by a phone case..
I refuse to accept Sony’s denial to honor the quality of their phone and will continue to pursue this until i get satisfaction….
Sent my xperia z1 to repair centre as it developed a hairline crack across the top of the screen. They are taking no liability for it and have not even given me any feedback on the issues with the phone and just asking me to pay £306.77 for repair or pay to have it sent back. Have raised it with customer services who have said they stand by the technician but asked if I wished it taken to next level which I agreed to. Not holding out much hope as they do not see to be taking responsibility for these faults. My mobile developed this crack spontaneously and it was noticed after screen started flashing whilst a text was being sent. The top part of the screen became froze above the crack.
I got the same problem yesterday. I took the phone from my pocket and suddenly saw that it has cracks in the screen without any reason. This is not good.
There should be some warranty to cover this. Sony should support this cause. So many peoples are bugging it here so there should be something.
I have sony z1 and I don`t know what to do now.
Shame on Sony*****
i purchased sony z1 aug 2013 and they said 6 month guaranty but my phone screen cracked in my hand while i was using it. first icons starts moving . i thought virus. i restart then after one hour crack occurs.. sony deny any help and told me to pay 12,000 and they reapir and if i pay 17000 they replace with old z1. its my biggest mistake to purchase sony product. pls if u any read never use sony mobile . shame to sony products
Hi guys I have had my z1 for a while now but since I purchase it I have had my screen move around by its self my phone crash and not restart and now my screen cracked by itself. I sent my phone in for repairs and I was told my phone had been temperd with and that it has liquid damage so the cannot fix my phone. What a lead of crap because after they sent my phone back after it crashed I took it from the box an it worked fine for 10 mins the. The screen cracked with the phone in my hand. Screw Sony and there faulty products.
I rely feel shame to say i choised a product like this… I too had the same problem i was sleeping at night the morning i woke i found my touch to drag down notification is not working.. Later on cracks occured and cant undastand what is the item i hav to change even.. Touch? Display? Wat wat.. Never expected it from sony
Had the Z1 since July 2014 working fine and taken care like a little puppy. Have put on protective covers (TPU gel case) and screen protectors too. Two days back got the shock of my life when i took the phone for making a call. The screen has cracks running from the power button to the top and to the bottom. Service centre claims i have MISHANDLED it and when taken up with Sony, got an arrogant response that the technician is right.
I have asked for speaking with higher up, was informed that I would get a call from Regional Manager on Monday – 27-Apr. Will wait and see what he has to say.
I too have replaced my Z1 and got the same response. I will be purchasing an IPHONE as soon as my contract is up. I own Sony flat screens, playstations etc however they do not wish to help. On the other hand, Apple have agreed to replace a hard drive in my computer for free even though its 2 years outside warranty. They said, they would fix to show their loyalty as i have a number of Apple products.
SONY PHONES ARE RUBBISH
I had Sony phones prior to their walkman series era and have always been a proud owner of each of their flagship products, even then they do not want to come forward and replace the screen. Even otherwise they are not even ready to listen. Very soon I see them going down the drain…. Feeling so sad that such good products have so bad service backing. I am surprised by Apple’s gesture to replace your Hard drive… Kudos to them..
Too add, with all these comments we are yet to hear anything from Sony Reps.
My Xperia Z1 Compact has developed a hairline crack on the screen. Display is fine but the touch is unusable on almost top 35% area. Sony service center is asking for one-third cost for a republished set i.e. 9000 INR.
Is there a way so that sony could accept their design flaw and do something for all its self cracking phone’s customers.
Is there anything I can do to prove that it is there fault and I have nothing to do with it.
Any suggestions would be appreciated.
Sorry to hear you are also facing the same issue. I too had the same issue and to make matters worse, the service centre at Chennai had even refused to take it for estimation since I was pushing them to mark the issue as display LED broke and not display Panel broke.
Then I filed a complaint with Ministry of Consumer Affairs who is guiding me in getting this issue resolved with Sony India, or if they dont, then get me support for legal process. I would post more when things move on.
Initially I would suggest people who believe and have not damaged the screen by dropping to send a letter through post (not email, please consider) and give them some time to get back to you.
I have also one of the unfortunate customer of Sony Z1. With issues from day one and they have replaced the unit twice and issues remains same on Indoor image and heating up mad.
Later in Jan one fine day I see my screen cracked and Service center said big No for warranty coverage. I had to get it replaced paying ~12K. and now again I have same issues and they want me to submit the phone back to service center.
i bought my xperia z ultra 6 months ago and then few days ago he screen cracked by itself and now sony demands 10,000 to change the screen whn the new phone comes at a prcie of 15,000 and its so annoying m never buying sony again it ws clearly my fault
I have had to replace my screen 4 times. My Z1 is in a hard case with a screen protector.The first time the screen cracked I thought it was my fault, second time it was face down on my night stand, third screen would not stop flickering or doing things on its own and the replacement to that (60 days old) just cracked again while sitting on a table face down. I always have a hard case for my phone as well a screen protector. I know that twice my phone was face down on a flat surface when the screen cracked. It is unacceptable.
I truly believe that SONY will only come good with class action suits from us.
I had my z1 in my pocket for several years and every time when I take it out there is no crack , I’m very disappointed , it looks like z1 has very good build quality , highly recommended , compared to s7 that cracks if you look at it