Posted on Oct 2 2013 - 12:47pm by Anurag Kumar

Till now if you are not aware of “Yellow Hue Tint” issue on Xperia Z1 then let us tell you. Sony Xperia Z1 is suffering from “Yellow Hue Tint” on the display screen because of that screen of Xperia Z1 appears a bit yellowish rather than pure white. For a few people this is only a calibration issue on the display but for some like me and others, Xperia Z1’s whole left side of display is a yellowish. Do you know what is funny ?

Folks at Sony Service Center are not even taking this issue seriously.

In our previous post we have clearly mentioned what is Xperia Z1 Yellow Hue Tint Issue on Display Screen is all about with all the pictures and a temporary solution to the issue. Please check the below link.

Xperia Z1 Yellow Hue Tint Issue on Screen Display

POOR Sony Service Center support

Being an author of Sony Xperia Smartphone dedicated website, I love Xperia phones but I must say Sony Service Center Support is the WORST I have ever experienced. I have got yellow hue tint on my Xperia Z1 screen and Sony Service Center is treating my like crap.

Check one yellow hue image on Xperia Z1 yourself.

Xperia Z1 Yellow Hue Tint Issue on Screen Display

Check the screen color of both Xperia Z1’s, both are at same brightness level, X-Reality of and Optimized backlight on.

Sony Xperia Z1 Yellow Hue

Let me tell you the whole story.

28 Sept 2013 – Bought Sony Xperia Z1.
29 Sept 2013 – Registered Xperia Z1 Yellow Hue Tint Issue on Display Screen after contacting Sony Customer Care on phone number 1800-3000-2800 INDIA and got a ticket id #13092900045. Submitted my phone for the check on the next day.
1 Oct 2013 – Sony Customer care told me that your phone is ready and I must go to Service Center and collect it. When I reached there, Sony Service Center told me that nothing has been done and they have just installed the software again and issue is still there.

What, I said ? When nothing was done why did you tell me.

Sony Service Center FRAUDULENTLY CLOSED Ticket Id No # 13092900045. YELLOW HUE TINT ISSUE ON Xperia Z1 ( PURCHASED ON 28 Sept ) is still there.

On 1st October Sony Service Center gave me a new ticket id #13100101659 for the same issue and took some photos of my Xperia Z1 faulty display and sent them to their seniors for approval of replacement of handset.

POOR response from Senior Executive Hitesh and Ankit of Customer Care 

They gave my new ticket id 13100101659 and asked my to wait till 4 October then they will be telling if any such issue is there or not. Suppose if I get approval for replacement for my handset then I will be getting it around 7-10 days later that is around Mid October, Wow great, I bought Xperia Z1 on 28 Sept and I will be getting is back from Sony Service Center after 15 days.

Workers at Service Center are illiterate ones

When I told them about Xperia Z1 Yellow Hue Tint Issue on Display Screen, they said they never heard of it. Sony acknowledged the same issue on Xperia S and replaced all faulty handsets and they don’t even know of it. Poor illiterate people Sony have put in Service Centers that’s why we customers are getting so much trouble.

Sony Disregarding the issues on Email with no response.

I mailed Sony, regarding this issue on 30 Sept on email id [email protected] explaining my whole issue from which I received below mail.

Dear Mr. Anurag Kumar,
Greetings from Sony India.
Thank you for patronizing Sony products.
This is in response to your e-mail to our Head of Service.
Thank you for writing to us and for bringing the matter to our notice. We note the contents of your mail with due attention and concern. We are asking our regional office to immediately look into the matter and expedite resolution at the earliest.
We sincerely regret the inconvenience caused to you and assure you of our best support and attention always.
Best Regards
For Sony India Pvt Ltd.
Meena Bose
Customer Relations – Corporate Office
New Delhi

Soon after this mail they asked for my alternate contact details and I have provided to them but again and again I am getting mails from them asking for the same.

It’s clear they don’t care about it at all.

When Sony is treating the Xperia Z1 Customers likes this, how bad they will treat other customers; think yourself.

We have also tweeted about this issue to Sony Xperia India Twitter account and their replay is also very cold.

Complaint filed against Sony Mobile in CONSUMER COURT INDIA

For very bad customer support from Sony and fraudulently closing the case without resolving it and not replacing and identifying the problem is user’s handset Xperia Z1 in warranty we have filed two complaints against Sony Mobiles India in Consumer Court, with complaint numbers No-64208.2.2013 and No-64209.2.2013.

We have talked to Sony Service Center in Rohtak, Haryana India.

Name of Person talked to – Mayur.
Sony Service Center Details :- Kamla Marketing.
Ph. no – 01262246599
Email id – [email protected]

[ Update  3 October 2013 ]

After talking to one of the Sony manager, I managed to get DOA for my Xperia Z1 Yellow Hue Tint Issue and now I will get a new one 🙂
coming till Monday…

If your handset is only 7 days old, get a DOA guys ASAP.

Do comment with the week in which your device was manufactured ? Mine was of 37th Week means 9 Sept to 15 Sept. Look inside your SIM slot there is one plate inside it pull it out and check the week of manufacturer ?

[ Update  7 October 2013 ]

I have got my new Xperia Z1 being replaced under terms of DAO filed and this new one has no yellow hut tint issue and serial number starts with BH906******. I am happy now that finally got a full functional Xperia Z1.

Xperia Z1 Serial Numbers having Yellow Hue Issue

UPDATE ] Xperia Z1 Yellow Hue Issue is not related to Serial Numbers.

Let me clear up the Xperia Z1 Yellow Hue problem ( From MTV ( India ) VJ hoezay )

I’m not an expert, my conclusion is based on my time spent with my old Z1 ( defective screen, Sony service center agreed as well ) and my new Z1.

So here it goes:
I bought a Sony Xperia Z1 C6902 around the end of last month. After coming home I almost immediately felt like there was something wrong with the screen.The display light seemed to be coming from the sides ( like underwater divers with lights).I had this yellow hue and slight tilts would produce drastic washing out + more of this mysterious “yellow hue” everyone’s been talking about.The display just didn’t seem uniform. Videos and pictures however seemed to display perfectly. A completely white screen would appear patchy.

After a lot of running around, going nuts and tweeting, I finally got my replacement Z1 today.

Now : Slight tilts DO NOT produce drastic washing out anymore.The screen displays uniformly now .The sharpness of viewing angles still sucks, and there is slight washing out, but only after you’re holding it at an awkward angle.

HOW TO CHECK IF YOUR Z1 displays whites correctly. ?

Do this : Go to your service menu. In your device, open the dialer and enter *#*#7378423#*#* to access the service menu.
Hit Service Tests —> Display
You will notice the 1st and 2nd screens match the yellow/off whitish tone of the settings menus. ( On a bad screen it will be patchy, on a good screen it will be uniform )
Now tap the screen 8 times
THIS screen will show you if your device displays whites correctly.

Attached pics of my replaced Z1’s display test from the service menu.

Conclusion.
There are 2 things going on here.The yellow hue and and bad Z1 screens are two different issues, but not completely separate.
The yellow hue /off whitish color seems to be Sony’s color config for the Z1.( check the screen i’ve mentioned above to know if your device shows whites correctly )
The bad screens are the ones that don’t display uniformly and seem patchy ,have drastic washing out on slight tilting ( which in turn, seems to make the “yellow hue” seem worse, making people think they’re connected.)

So,
Bad Screen : Patchy when displaying a full white screen, drastically bad viewing angles, not uniform, display distortion on even a slight tilt.
Good Screen : Decent viewing angles, NOT patchy when displaying a full white screen, uniform display.
ALL screens seem “yellow”.

Sony’s customer service here was SO SLOW and It should have happened sooner but after almost a month, I’m finally using the device I paid for.
Trust your eyes. Don’t blindly accept that all Z1 screens are bad. The Z1 has a lovely display.Know the difference between the “yellow hue” and a defective screen.
Best of luck !

Support from Sony Service center is very bad not at all cooperative. We will highlight this matter as much we can and will make it an issue. Sony Service Centers are dis-regarding this issue and customers of Xperia Z1.

If you also have Xperia Z1 Yellow Hue Tint Issue on Display Screen, let us know in comments and problems you are facing in getting it resolved.






About the Author

Blogging as a hobby. Sales & Marketing Professional. MBA (IB) from IIFT Delhi (2015-17). Founder & Editor-in-Chief of GizmoBolt.com ( formerly XperiaGuide.com ). Follow at Facebook I Twitter I Google Plus | LinkedIn | Instagram. Contact at [email protected] for feedback and sending tips. Donate Us.

37 Comments so far. Feel free to join this conversation.

  1. Venkata suresh October 2, 2013 at 2:15 pm - Reply

    i also i had the same yellow hue tint issue.. mr anurag,, they closed the ticket for me too, went to service centre in accel frontline, koramangala, bangalore. they treat me, those sony service centre people donno how to treat a customer. finally after spending 2 hours with them i gave the xperia Z1 to them.for resolution.. entire Sony services are like that.. aftr sony aqustion of SE, i had alot of very bad issues with their after sales support.. as I am outside, i am.not able.to post evrythng in.detail. keep u.informed asap i.reach home..

  2. Venkata suresh October 2, 2013 at 2:16 pm - Reply

    mr anurag, i also had the same yellow hue tint issue.. sony let me down n.sad again. they closed the ticket for me too, went to service centre in accel frontline, koramangala, bangalore. they treat me, those sony service centre people donno how to treat a customer. finally after spending 2 hours with them i gave the xperia Z1 to them.for resolution.. entire Sony services are like that.. aftr sony aqustion of SE, i had alot of very bad issues with their after sales support.. as I am outside, i am.not able.to post evrythng in.detail. keep u.informed asap i.reach home..

  3. shko October 2, 2013 at 2:50 pm - Reply

    Its not just india… its happening globly…

  4. SinaKing October 2, 2013 at 3:19 pm - Reply

    What The Hell ?!
    I’m Going To buy a Xperia Z1 ( Next Week ) ,
    Is There this Problem on New Products !?
    Or It’s Only For Some First Productions ?

    • Anurag Kumar October 2, 2013 at 3:22 pm - Reply

      seems problem on first batch of Xperia z1, wait for 1 month to let new batch of Xperia Z1 come.

      • SinaKing October 2, 2013 at 5:52 pm - Reply

        So , I will Get It two to three Weeks Later .
        Thanks Bro 😉

  5. venkata October 3, 2013 at 12:48 pm - Reply

    Anurag.. What is the current status on your z1??

    • Anurag Kumar October 3, 2013 at 12:53 pm - Reply

      Update for all :-

      After talking to one of the Sony manager, I managed to get DOA for my Xperia Z1 Yellow Hue Tint Issue and now I will get a new one 🙂
      coming till Monday…

      If your handset is only 7 days old, get a DOA guys ASAP.

      Do comment with the week in which your device was manufactured ? mine was of 37 Week means 9 Sept to 15 Sept. Look inside your SIM slot there is one plate inside it pull it out and check the week of manufacturer ?

      • vishal January 6, 2014 at 2:37 pm - Reply

        hi,

        i just purchased xperia z1 (black) on 3rd January. before buying the mobile. i called the customer care and asked which headset will come in the box.. they said MH-EX300AP. but after buying and opening the box the headset was MH750 (white). i called the customer care, and they asked me to let the dealer talk with cust. care.. but after all this cust. care said you will have to use what you have got.

        could you please tell me what else did you get in the sealed box. i mean did you get the 2 Screen Guards and a cleaning cloth.

        also when i open the camera function, its feel like something is moving in the screen (like waves)…
        2. the image have a lots of noise (they get Blur).

        do you have this sort of problem.

  6. Santhosh October 4, 2013 at 12:04 am - Reply

    Anurag,

    Even in my Z1, I have observed yellow hue. However the S/N of the device starts with BH9038EY09. The response I got from Sony support is to perform the software repair using PC Companion tool. I am not sure how this will resolve this issue.

    I bought Z1 on 19th September from ebay. Is it possible for me to get it replaced?

    • Anurag Kumar October 4, 2013 at 10:12 am - Reply

      Software update not gonna solve this issue as it concerns with faulty panel display, it can’t be done under DOA now so you need to convince them that there is still yellow hue after updating software and then ask for a replacement unit.

      • Santhosh October 6, 2013 at 11:58 am - Reply

        Hi Anurag,

        Thanks for your inputs, I handed over my Z1 to Sony SS. They identified the display issue, but they still want to perform one more round of software repair from their end. IF identified as display fault, they are gonna do the handset replacement as confirmed by SS folks. Which will not be box peace replacement.

        My concern is, in case of handset replacement. Are they going to provide me a new handset or will it be another repaired handset. How do I find it out?

        Another query, what is the benefit if I push for a DOA?

        • Anurag Kumar October 6, 2013 at 12:25 pm - Reply

          In case of DOA, which can be filed within 7 days of purchasing a phone. You will have to submit the full phone with accessories and box and you will get a Full sealed pack new XZ1.

          In replacement you will get a new handset only not the box…Well as it comes it will be sealed in a box, as they receive the full box and will give you only a handset so you can ask them to show you the box to confirm it it is a new one or refurbished one 🙂

  7. Nilay October 8, 2013 at 2:53 pm - Reply

    My Z1 serial number : BH905***

    Currently in care center and they are not accepting yellow hue issue at all 🙁

    Just gave them this blog reference with Consumer court complaint number and they again going to check.

    Will update here.

    • Anurag Kumar October 8, 2013 at 3:23 pm - Reply

      oh, they too took 4 days to identify my yellow hue issue and generate me a DOA. Sony is not acknowledging this issue and it is very bad in regards to customer experience.

      BH905*** have yellow hue issue, i can confirm that even mentioned in the post.

      • Santhosh October 8, 2013 at 3:36 pm - Reply

        Even I am experiencing poor response from Sony! Even though they have acknowledged the fault in my display panel, also confirmed the handset replacement. However not giving the exact timelines when I will be receiving the new handset. Every time I call up service center, they just say it would require 7 to 10 days!!!

        Bought the phone 23rd Sep hardly used for a week, now making me run behind Sony like a fool!!!

      • Nilay October 8, 2013 at 5:53 pm - Reply

        Yes. They are not accepting and now saying they will send it to factory for further verification. So submitted

  8. Nilay October 8, 2013 at 5:52 pm - Reply

    Yes. They are not accepting and now saying they will send it to factory for further verification. So submitted

  9. venkata October 9, 2013 at 4:33 pm - Reply

    even after having several conversations from Sony Xperia support. no word or information on dispatching the device. its 9 days from date of submission the device.. The call centre people just tell something every time I call them. Called Accel Frontline bangalore, where i submitted the device. they are the worst in giving the status. they donno how to treat a customer. today i spoke to the support manager. he speaks very harsh. d way he spoke, i realised I should never ever buy a sony product.
    Lot of my friends and colleques told me not to buya sony phone. still being a Fan guy of SONY. After having the worst experience with sony mobile india support from last 1.5 years for XPERIA S and now XPERIA Z1. I realised no more sony brand when i buy any electronics.

  10. venkata October 9, 2013 at 4:42 pm - Reply

    That support manager from ACCEL FRONTLINE , bangalore which is sony authorised service centre is a guy doesnt care about any thing. he saying i donno , u call sony support. that too he tells in yelling way as if he doesnt want to talk and doing free service.
    If you give ur device for replacement, you need to keep on following up them. last time for my xperia S they literally took 26 days for return and still the issue not resolved. i bought another fone instead of breaking my head with that fone. 9 days already from the date of submission. no word of dispatch. SONY made feel in such a away that i should never think of SONy product while buying any electronics with their customer support and after sales support.

    • Santhosh October 9, 2013 at 4:50 pm - Reply

      Even I am waiting for Z1 replacement. I have submitted it in Numeric Communications, Malleshwaram, Bangalore. Submitted it on 5th Saturday. Still no words on when I will receive the handset replacement neither from Service Center nor from Sony support. I am following up on a daily basis, all they could promise is WAIT! No ETA on the replacement. Everyday trying to escalate the issue via Sony support. However I dont think they are hardly bothered. Anyone please suggest me if there are any other possible alternatives for faster resolution.

      • vivek November 7, 2013 at 7:45 am - Reply

        Hi Anurag/santosh,

        Anurag thanks for butting this on you site and making aware of this issue,I purchased the phone from online site infibeam and I have recieved the phone with white bleeding light on top of the screen edge,however I went to service centre in malleshwaram ,they just updated the software and gave me back,they dint even gave me workorder no,they took a compliant on there system,however they said they will call me after 2 days,after 10 days no one called me ,hence i called to infibeam and sent the device back,and that online shopping site is a fraud/waste they kept the phone for 17 days didnt return back,finally i raised akosha/grahak seva,fineally they agreed to ship the device back,I received it on november 4 ,after a 1 month pain not able use the phone and i payed my bill.and i took that device back to service centre in malleshwaram they are telling they can give a replacement,but not new one BNIB(brand new in box)…so is it my fault or service center fault,.as I explained them when i received a faulty one and told them to keep,they dint agreed and they sent me back,am i suppose to get a new o one or just replacement model…please help me in this,I have escalated to Sony customer care executive
        My serial started with BH907….

        and should i accept a replacement one or a BNIB,and which model should i accept

  11. Sid October 15, 2013 at 8:51 pm - Reply

    Got swapped Xperia Z1 handset today but problem is still there. Yesterday I’ll go to service center again for next replacement. 😛

  12. Naveen November 11, 2013 at 8:50 pm - Reply

    Sony Service sucks in Bangalore (Accel Frontline, Koramangala)

    I had given my 3 months old Xperia SP for service due to internal speaker issue. After a week I got a call saying that the device is fixed. When I went there, I was surprised to find couple of new issues with the device (Proximity sensor dead, hanging, no display, etc) so I didn’t accept the device but they managed to close the ticket and took the standby set back from me before checking my device. After notifying them about the new issues that they created while rectifying the original problem, they again asked me to wait for 3-4 days but whenever I call them or visit the service center they are just giving me some loose answers that motherboard is replaced 2-3 times but not fixed yet. When I blasted both Customer Case and Service Center people, they created a new work-order number and issued me a standby handset. Sony service is so pathetic that they are least bothered about customer satisfaction. Now it has been more than 25 days and I have not got my device back yet and the only answer I get from them is that the part pending from Sony but Sony Customer care executives have no idea and they are just routing me back to the same service center. This is my second worst experience with Sony of 3 of their phones that I’ve used. I will never ever buy or recommend anybody Sony products in my life and I will just not leave them here, I would definitely drag them to Consumer Court (waiting for 2 more days as promised by Sony Service Karnataka Head).

  13. Stephen November 23, 2013 at 12:06 pm - Reply

    I purchased a Sony Xperia SP last October 22. After 3 days, I found out that there is a stuck pixel in the lower part of the screen. I brought it back to the shop where I bought it hoping that it can be replaced but they refused, instead they told me to bring it to the service center. The service center then told me that the LCD needs to be replaced. I am very disappointed that a newly bought phone would need to be repaired immediately, not even after a week from purchase. 🙁

  14. Chirag December 9, 2013 at 12:09 am - Reply

    Hi Anurag. Have read a lot about display issues for Z1. Waited almost 1 month now to buy this phone. Just wanted to know whether the issue is sorted out? Is its safe to buy the phone now? The first batch might be over.

    • Anurag Kumar December 9, 2013 at 12:13 am - Reply

      no once can comment on it, as per Sony the issue is within firmware and they corrected it in last update a month ago. But still users have this issue, so nothing can be said is it a hardware issue or software issue. Those who thought that it is hardware issue got it replaced and those who thought software issue are still waiting for 4.3 update and living with the issue.

  15. Chirag December 9, 2013 at 9:53 am - Reply

    Thanks for the reply. I would probably go for it anf ask for the specific batch no. that is not having any problems.

    • Anurag Kumar December 9, 2013 at 10:07 am - Reply

      The issue is not related to batch numbers anymore. I HAVE SEEN YELLOW HUE ISSUES ON ALL BATCH NUMBER

      • Chirag December 9, 2013 at 11:24 am - Reply

        Sorry to bother u again. A friend of mine deals with mobile phones. Is there anyway I can detect the problem before buying the phone?, i.e after switchig on the screen immediately?

        • Anurag Kumar December 9, 2013 at 12:41 pm - Reply

          Just open the settings menu and check on full brightness do you see any yellow hue tint on left side of screen…stick to stock wallpaper and check for any yellow shades in it.

      • Zaim January 19, 2014 at 6:12 am - Reply

        So has this issue been fixed in 4.3 ?

  16. Chirag December 23, 2013 at 10:37 pm - Reply

    Hi Anurag. I wasnt sure if my phone sufferred from yellow hue. Today i compared my z1 to another z1 in a mall and found that mine actually had yellow hue. Ivhad bought it on Dec 9. Will sony. Give a replacement? Will the upcoming white balance app solve the problem? I am very disappointed. Have spent 40k for this phone and havent got what i deserved.

  17. Chirag December 29, 2013 at 1:06 am - Reply

    Hi again. Was waiting for ur response. I am thinking that I would first mail sony india about the display and then visit a service centre and complain. If thrybdont accept the fault, I would probably give an online consumer complaint. What are ur thoughts?

  18. GAURAV DIKSHIT May 14, 2014 at 10:32 am - Reply

    Have the same problem!!
    Phone was submitted at ‘Immortals Services’,( Sony Autho. Serv Center, in Laxmi Nagar, New Delhi), and to my surprise, Mr. Dheeraj (a customer support exec) gave me a weird and absurd explanation that – “SIR, THE DISPLAY OF THE PHONE CHANGES WITH THE COLOR OF HANDSET”!!!!!

    FACEPALM!

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