Posted on Oct 27 2013 - 8:27pm by Anurag Kumar

We will be covering a series of post here where we will bring out some of the weird issues happening to Sony Xperia Z1. It is the “Best of Sony” yet but it seems in respect to its hardware quality and the firmware bugs it still lags. We first discussed here the yellow hue tint issue on Xperia Z1 which was acknowledged by Sony as per their change log of 14.1.G.2.257 firmware update but we can confirm and even many users that yellow hue tint on Xperia Z1 is still present and Sony is taking this issue as firmware bug though it likely seems to be an issue related to faulty panels used in Xperia Z1.

We on our part have replaced our Xperia Z1 twice from Sony on the account of same yellow hue tint issue and yet not satisfied. Let’s talk about another issue, as seen by an Xperia Z1 user. Lately during a normal use of Xperia Z1, his USB port cover fell of somewhere, weird it is.

First see the image of Xperia Z1 USB port cover not at its proper position.

Xperia Z1 USB port cover fell of during normal use

Let’s see what Jonas Luster quotes regarding his issue :-

And then it took precisely one week for this to happen. Apparently the USB charger port cover fell off sometime this weekend while taking pictures. We searched high and low but couldn’t find it anymore, it seems it fell out during the walk and not before, during, or after charging.

I’d been afraid this would happen, the latch felt very flimsy at first open and I am opening and closing it frequently since I don’t have a chance at using ADB over WiFi in many places.

Sony tells me I am shit out of luck and there is no way for me to get a replacement. That makes me a doubly sad panda, not having a waterproof phone now…

Well it seems terribly bad that it just came out. It certainly can’t be concluded that is it users negligence issue or an issue of faulty hardware but what’s the solution now. Is this replacement of part covered under Sony’s warranty. Well if you have a strong luck Sony service center may replace the part under warranty though we guess they may charge you an amount for the same.

You can avoid this issue by using Xperia Z1 magnetic charging dock DK31 or EC21 charging cable to charge your Xperia Z1 and use the Xperia Z1 USB port only when need to connect it via USB cable for some needful purpose otherwise do no frequently open your port flaps because if they fell of or broken your Xperia Z1 might not remain water resistant.

Xperia Z1 Self Poping Charging cover Video

Are you looking for replacement for USB Port cover ?

WitRigs do have many replacement parts for Z1 like port covers for USB port, SIM card slot, Micro SD slot. Do check their stock also once if you are lucky you may find the perfect replacement part for your device. Check below link

Buy WitRigs USB Port replacement cover for Xperia Z1

After seeing this we were looking for some solution to get Xperia Z1 USB port replacement cover, found some but after applying them, does Xperia Z1 remains waterproof, a question of interest to us and many.

If you too have encountered any issue like this, do let us know in comments and the solution also what you did to have it back…

[ Image Credits – Jonas Luster G+ ]





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41 Comments so far. Feel free to join this conversation.

  1. Mohit Chhetru October 28, 2013 at 6:56 am - Reply

    Dude, i have already enquired about it and you won’t be charged as there is a 6 month physical warranty, so whole of your handset will be replaced

  2. Mohit Chhetri October 28, 2013 at 6:58 am - Reply

    You’ll get a replacement phone under physical warranty scheme, go get your phone replaced

    • Anurag Kumar October 28, 2013 at 8:51 am - Reply

      Yes i know that but its not my phone, i have mentioned that it is some one elses phone who belong to Ireland where they don’t have such warranty.

      We Indians are lucky to have accidental damage cover on xperia z1

  3. patrick October 29, 2013 at 8:39 am - Reply

    i have the exact issue im in usa im sending my phone out to be repaired is costing me 69.99 i contacted sony and they told me twice its not under there warrenty

  4. Tochi October 29, 2013 at 10:45 am - Reply

    Its really sad…I guess the best option is get a dock
    with phones with flap
    My z is getting loose
    Did sony address the back plate issue??
    because right here in nigeria no word

    • Anurag Kumar October 29, 2013 at 11:18 am - Reply

      just get it replaced. I got mine when back plate was lifted from camera end.

  5. Me November 8, 2013 at 5:42 pm - Reply

    My USB cover came off. I found it but it extremely hard to get back on. This seems to be a common problem with the z1

    • Art April 26, 2015 at 5:16 am - Reply

      I lost mine found it while vacuum the house it simple to replace just line up the post push the ball into the hole when the charger port falls out and sticks on the mag charger head get out the crazy glue a drop secure it nicely back in place make sure to put the large post in the large oblong hole

  6. aung myo thein November 12, 2013 at 4:52 pm - Reply

    My xperia z too,usb port cover is not fitting in, how can i repair by myself :'(

  7. aung myo thein November 12, 2013 at 4:55 pm - Reply

    My xperia z too,usb port cover is not fitting in, how can i repair by myself :'(
    I don’t want to use charging dock,and don’t want to seal it forever ,
    What can i do and what should i do

  8. neil November 12, 2013 at 6:36 pm - Reply

    Where did you obtain the replacement cover for the port. I am in the UK

  9. pat November 19, 2013 at 11:52 am - Reply

    My flap is still on but the pick that supposed to hold it in place it’s broken. Why is it not possible to buy this part??

  10. Nik November 19, 2013 at 3:32 pm - Reply

    Mine fell off today,can’t find it. The phone is only a few days old, so my service provider I got it through as part of the plan will swap it out on the spot for a new handset. Might have to look into these magnetic chargers I Think!

  11. sahil November 21, 2013 at 9:32 am - Reply

    Facing the same problem. The quality of the flaps is really really bad. Keeps falling off and takes me 5 mins to get ot back in. Don’t know anymore if.the phone is still waterproof. It seems like sonly only intended to make it waterproof for small amount of accidental water damage. But then they shouldn’t have posted underwater videos with the phone because in case ot gets damaged they will just claim that you left the flaps open. Regret buying the phone where there are so many better options.

  12. Will November 22, 2013 at 5:29 am - Reply

    Mine came of today, (Z1) after two days of owning the phone, quite tempted to return the phone and go back to an iphone, surely an expensive product like this shouldn’t be so easily damaged? why did sony not include the magnetic charging cable with the phone? this would have been so much better, and leaps and bounds ahead in ease of charging.
    I have found replacement parts on eBay if anyone is interested, its £12.99 for all three port covers, apparently original parts but who knows on eBay.

  13. Denny December 18, 2013 at 4:42 pm - Reply

    Same problem happened today after a couple of weeks use.

  14. sefur December 22, 2013 at 1:02 am - Reply

    I’ve had the same problem. Just after 2 hours of playing with my new phone my usb slot cover just felt of. I called the Sony Customer Service and they told me that I have to send them my phone with everything that was in the box + receipt. They didn’t want to tell me if it was covered by the warranty or even a price if it’s not.

    Fortunately I was able to pull out the remainings of the cover slot and get a new one from eBay for around 10 GBP. So I was able to save 2 weeks in a repair shop and probably 50-60 Punds if it was not covered by my warranty.

    I was using Sony Xperia S for more than a year and never had a problem with the cover slot. This should not be happening to a high end phone! Sony makes me happy for a quite some time, but this …

    Still I love my phone :).

  15. Igor February 14, 2014 at 4:56 am - Reply

    Video related to ur problem http://www.youtube.com/watch?v=BtsxfBx1YRE&feature=youtu.be

    • Anurag Kumar February 14, 2014 at 12:35 pm - Reply

      adding your video in the post 😉

  16. sefur February 14, 2014 at 12:38 pm - Reply

    I have exactly the same problem! 🙁

  17. veiks February 21, 2014 at 8:35 pm - Reply

    Same thing. Walking around, just noticed the usb lid is missing.
    What makes me particularly annoyed, is that I had same thing happen to Xperia Ultra. First the usb lids rubber seal went missing, week later the lid gone, it broke off the plastic strip that it is attached to. What was a beautiful device, now looks like scrap.
    Thank Sony for NOT making this 20 cent part available for online purchase! I guess at any moment aftermarket replacements will appear on Ebay, priced $10, shipping from China another $10 and a nice 6 weeks wait.
    Makes me really want to buy next Sony flagship lol

  18. Brian May 20, 2014 at 1:05 am - Reply

    i have same problem with you guys. and i really don’t know what to do! im here in the philippines . is there anyone knows where sony branch i can get any replacement?

  19. amit May 22, 2014 at 8:37 am - Reply

    Does they replace our phone with new 1

  20. krystal June 12, 2014 at 3:01 pm - Reply

    I have the same problem. I am in the USA in I don’t know where to get this taking care of. I dropped my phone in some water in I am scared to turn it on because the USB Port is missing. I hope it work when ever I turn it on.I am really sad about it.

  21. mehul June 25, 2014 at 6:37 pm - Reply

    My xperia z1 usb flap missing.its still under accidental.damage bt sony service centre is not considering under warranty? What to do?

    • Nagla July 5, 2014 at 6:05 am - Reply

      Hi mehul,

      Don’t you want to sell it ?? with all the damages…
      and is it c6903 ??

  22. moses barker July 10, 2014 at 1:36 am - Reply

    The Z1 is completely waterproof, without regard to even its’ headset jack portal! Although that too might remain an insecurity?

  23. karen August 2, 2014 at 3:00 pm - Reply

    I’ve had my Xperia Z1 and the damn flap is so flimsy it’s just terrible the price we pay for a high quality phone and they use that kind of garbage. It fell off tonight and I’m unable to find it. I wonder if they fixed this problem on the z2

  24. Jason October 16, 2014 at 11:02 pm - Reply

    Had the same issue twice, first time I couldn’t find it and ordered a new set from some chinese site.
    After just 2 days it was gone again.. Luckily this time it came of during charging at night, found it under my matras.
    The replacement is exactly the same as the original sd card flap. And my phone is still waterproof.
    Tip: open the flaps very slowly and avoid putting any stress on it, the ‘cord’ holding it in place does not look like it can handle alot. It stays put by a ball of plastic at the end and because it’s soft plastic, it can get out pretty easily.

    I don’t have any further issues though, phone works like a charm:)

    • John October 28, 2014 at 11:45 am - Reply

      Hey Jason, where did you buy your replacement cover?

    • mackoy April 11, 2015 at 12:13 pm - Reply

      Ei, just wanna know where you got ur rplacement? I cant seem to find ut anywhere.

      Thanks

  25. Kevin November 4, 2014 at 11:44 pm - Reply

    Lost mine sitting on couch once, lost it on bedside table once, this time the little black attachment ball was gone. I still can put it in but I have no clue on how long it is going to stay in place given the phone needs charging. Who knows how many times it can be removed. I called Sony Support today they wanted me to file a claim and send it the whole phone of to Texas just to put in a cover. God only knows how long this process would take. Support said Sony does not provide replacement parts. Whoever designed this port cover must have been smoking the wacky weed, it is useless and this is a So Called Flag Ship phone. Very tacky and cheap. Given the durability problem with the cover I wonder how Sony can claim the phone is “Waterproof”, it looks pretty flimsy to me. Anyway I am here to see if anyone has been able to procure one of these covers in the after market. If so please leave me a message.

    • keith November 12, 2014 at 4:02 am - Reply

      THIS IS A GOOD ONE. BRAND NEW Z2 4 months old

      My Z2 is under warrently

      I sent it back to virginmedia to rectify very bad sound quality Voices sound as if they under water during phone calls.

      Virgin said the warrently is null and void because i have damaged the phone

      The damage they are reffiring to is the missing charging cover. It dropped off just before I sent it

      If the integrity of the phone is so dependant the charging cover remaining in place, then it is not is not fit for purpose.

      Quich google search has returned many 100’s of pages describing the useless charging cover.

      THIS MEANS 100’s and 100’s of Z2 owners HAVE ALL DAMAGED THERE PHONES

      I refuse to pay £150 – 170 for the repair I now have a phone that is less than useless and fit ONLY to be used as a paperweight
      I HAVE BEEN WELL & TRULY TURNED OVER

  26. Kevin November 4, 2014 at 11:50 pm - Reply

    Lost mine sitting on couch once, lost it on bedside table once, this time the little black attachment ball was gone. I still can put it in but I have no clue on how long it is going to stay in place given the phone needs charging. Who knows how many times it can be removed. I called Sony Support today they wanted me to file a claim and send it the whole phone of to Texas just to put in a cover. God only knows how long this process would take. Support said Sony does not provide replacement parts. Whoever designed this port cover must have been smoking the wacky weed, it is useless and this is a So Called Flag Ship phone. Very tacky and cheap. Given the durability problem with the cover I wonder how Sony can claim the phone is “Waterproof”, it looks pretty flimsy to me. Anyway I am here to see if anyone has been able to procure one of these covers in the after market. If so please leave me a message.

  27. Kevin November 4, 2014 at 11:55 pm - Reply

    I found this on http://talk.sonymobile.com/t5/Xperia-Z1-Z1s/Z1-micro-usb-port-cover-missing/td-p/415607. Read the post. The person hasn’t received his yet.

    The link to the store is here. For 11 plus 3 for shipping it is worth it. I am going to order mine today. The claim up to 20 days for delivery.

    http://www.witrigs.com/oem-usb-data-micro-sd-sim-card-block-covers-replacement-parts-for-sony-xperia-z1-white

  28. harish babu December 1, 2014 at 4:55 pm - Reply

    My sony z1 having many problems.well pretty disappointed with the build quality of the phone.

    my phone’s metallic ring around the power button just got lose,it was pretty weird to know that it was latched on to the phone with only just some glue.

    and also the cover grill on the bottom loud speakers went off , i think poor quality of the glue is the culprit here.The phone is out of warranty too.

  29. Kevin December 2, 2014 at 12:51 am - Reply

    I read a financial report about Sony’s Mobil Division, it was the only division at Sony that lost money. Over one billion dollars. Looks to me Sony Mobile is going to go the way of the Dodo

  30. Lexie February 25, 2015 at 10:49 am - Reply

    Just bought a Z3 in January 2015. My USB port cover came off when I tried to open it. Then, the strip holding it to the phone just got sucked right back inside of my handset. I have no idea what to do. I’m really hoping that Verizon will replace my phone considering this was no fault of my own. I’ve only had it for 3 weeks. This is BS!!

  31. rajat March 1, 2015 at 12:11 am - Reply

    Just faced the same problem.
    My z ultra. My usb covel came out and is not going in. I tried everything but it’s can’t. Put it in

    Please. Help me

  32. Beddi March 12, 2015 at 11:38 am - Reply

    I’ve had it for almost 2 years. Flap is still firmly in place.

    Recently noticed the little rubber on underside of flap is starting to wear abit.

    This would be my reason for my search the web for replacement parts.
    But WOW, I can’t believe so many people had the flap fall off and pulled out etc. I found the flap really durable.

  33. Adithya April 15, 2015 at 3:33 pm - Reply

    mine fell out the second day of purchase..but i took it to sony authorised service centre and they replaced the flap for free

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