Tag Archives: Xperia Z1 Problems

Xperia Z1 vibration motor squeaking sound issue arising for many users

Many users are reporting to us about this weird Xperia Z1 vibration motor squeaking sound issue. For some a sound like bee buzzing comes when their phone vibrates and for some a loud squeaking sound comes. It is still not clear whether this vibration issue in Xperia Z1 is related with firmware or faulty hardware but we too have felt it on old .257 firmware.

Sony’s own forum is filled with many threads about this loud vibration sound issue on Xperia Z1. If you try Xperia diagnostic app on your phone then you can clearly identify the issue, want to clearly know what this issue is actually, just look at the video posted below by a user.

 Xperia Z1 vibration motor squeaking sound issue

Check the squeaking sound coming when Xperia Z1 is vibrating. It can be a faulty hardware issue.

One of our know friend, Sai Krishna from TskSoft also had this issue and he got his Xperia Z1 replaced from Sony Service center so if you are also facing this issue first try repairing your firmware from PC Companion and if it doesn’t solve the issue just take the phone to Sony Service center and ask them to replace it.

In past we have reported many issues on Xperia Z1 which users are facing, lets have a look at them below.

Xperia Z1 Screen and Body bent appears – User’s fault or Hardware issue ?

Xperia Z1 USB port cover fell of during normal use

POOR Sony Service Center support on Xperia Z1 Yellow Hue Tint Issue on Display Screen

Xperia Z1 Self cracking screen issue seen exactly like Xperia Z had

If you are also facing this Xperia Z1 vibration motor squeaking sound issue on your Xperia Z1 then do let us know, we would like to hear what issue you are facing exactly and when, drop your comments below.

Xperia Z1 USB port cover fell of during normal use

We will be covering a series of post here where we will bring out some of the weird issues happening to Sony Xperia Z1. It is the “Best of Sony” yet but it seems in respect to its hardware quality and the firmware bugs it still lags. We first discussed here the yellow hue tint issue on Xperia Z1 which was acknowledged by Sony as per their change log of 14.1.G.2.257 firmware update but we can confirm and even many users that yellow hue tint on Xperia Z1 is still present and Sony is taking this issue as firmware bug though it likely seems to be an issue related to faulty panels used in Xperia Z1.

We on our part have replaced our Xperia Z1 twice from Sony on the account of same yellow hue tint issue and yet not satisfied. Let’s talk about another issue, as seen by an Xperia Z1 user. Lately during a normal use of Xperia Z1, his USB port cover fell of somewhere, weird it is.

First see the image of Xperia Z1 USB port cover not at its proper position.

Xperia Z1 USB port cover fell of during normal use

Let’s see what Jonas Luster quotes regarding his issue :-

And then it took precisely one week for this to happen. Apparently the USB charger port cover fell off sometime this weekend while taking pictures. We searched high and low but couldn’t find it anymore, it seems it fell out during the walk and not before, during, or after charging.

I’d been afraid this would happen, the latch felt very flimsy at first open and I am opening and closing it frequently since I don’t have a chance at using ADB over WiFi in many places.

Sony tells me I am shit out of luck and there is no way for me to get a replacement. That makes me a doubly sad panda, not having a waterproof phone now…

Well it seems terribly bad that it just came out. It certainly can’t be concluded that is it users negligence issue or an issue of faulty hardware but what’s the solution now. Is this replacement of part covered under Sony’s warranty. Well if you have a strong luck Sony service center may replace the part under warranty though we guess they may charge you an amount for the same.

You can avoid this issue by using Xperia Z1 magnetic charging dock DK31 or EC21 charging cable to charge your Xperia Z1 and use the Xperia Z1 USB port only when need to connect it via USB cable for some needful purpose otherwise do no frequently open your port flaps because if they fell of or broken your Xperia Z1 might not remain water resistant.

Xperia Z1 Self Poping Charging cover Video

Are you looking for replacement for USB Port cover ?

WitRigs do have many replacement parts for Z1 like port covers for USB port, SIM card slot, Micro SD slot. Do check their stock also once if you are lucky you may find the perfect replacement part for your device. Check below link

Buy WitRigs USB Port replacement cover for Xperia Z1

After seeing this we were looking for some solution to get Xperia Z1 USB port replacement cover, found some but after applying them, does Xperia Z1 remains waterproof, a question of interest to us and many.

If you too have encountered any issue like this, do let us know in comments and the solution also what you did to have it back…

[ Image Credits – Jonas Luster G+ ]

POOR Sony Service Center support on Xperia Z1 Yellow Hue Tint Issue on Display Screen

Till now if you are not aware of “Yellow Hue Tint” issue on Xperia Z1 then let us tell you. Sony Xperia Z1 is suffering from “Yellow Hue Tint” on the display screen because of that screen of Xperia Z1 appears a bit yellowish rather than pure white. For a few people this is only a calibration issue on the display but for some like me and others, Xperia Z1’s whole left side of display is a yellowish. Do you know what is funny ?

Folks at Sony Service Center are not even taking this issue seriously.

In our previous post we have clearly mentioned what is Xperia Z1 Yellow Hue Tint Issue on Display Screen is all about with all the pictures and a temporary solution to the issue. Please check the below link.

Xperia Z1 Yellow Hue Tint Issue on Screen Display

POOR Sony Service Center support

Being an author of Sony Xperia Smartphone dedicated website, I love Xperia phones but I must say Sony Service Center Support is the WORST I have ever experienced. I have got yellow hue tint on my Xperia Z1 screen and Sony Service Center is treating my like crap.

Check one yellow hue image on Xperia Z1 yourself.

Xperia Z1 Yellow Hue Tint Issue on Screen Display

Check the screen color of both Xperia Z1’s, both are at same brightness level, X-Reality of and Optimized backlight on.

Sony Xperia Z1 Yellow Hue

Let me tell you the whole story.

28 Sept 2013 – Bought Sony Xperia Z1.
29 Sept 2013 – Registered Xperia Z1 Yellow Hue Tint Issue on Display Screen after contacting Sony Customer Care on phone number 1800-3000-2800 INDIA and got a ticket id #13092900045. Submitted my phone for the check on the next day.
1 Oct 2013 – Sony Customer care told me that your phone is ready and I must go to Service Center and collect it. When I reached there, Sony Service Center told me that nothing has been done and they have just installed the software again and issue is still there.

What, I said ? When nothing was done why did you tell me.

Sony Service Center FRAUDULENTLY CLOSED Ticket Id No # 13092900045. YELLOW HUE TINT ISSUE ON Xperia Z1 ( PURCHASED ON 28 Sept ) is still there.

On 1st October Sony Service Center gave me a new ticket id #13100101659 for the same issue and took some photos of my Xperia Z1 faulty display and sent them to their seniors for approval of replacement of handset.

POOR response from Senior Executive Hitesh and Ankit of Customer Care 

They gave my new ticket id 13100101659 and asked my to wait till 4 October then they will be telling if any such issue is there or not. Suppose if I get approval for replacement for my handset then I will be getting it around 7-10 days later that is around Mid October, Wow great, I bought Xperia Z1 on 28 Sept and I will be getting is back from Sony Service Center after 15 days.

Workers at Service Center are illiterate ones

When I told them about Xperia Z1 Yellow Hue Tint Issue on Display Screen, they said they never heard of it. Sony acknowledged the same issue on Xperia S and replaced all faulty handsets and they don’t even know of it. Poor illiterate people Sony have put in Service Centers that’s why we customers are getting so much trouble.

Sony Disregarding the issues on Email with no response.

I mailed Sony, regarding this issue on 30 Sept on email id [email protected] explaining my whole issue from which I received below mail.

Dear Mr. Anurag Kumar,
Greetings from Sony India.
Thank you for patronizing Sony products.
This is in response to your e-mail to our Head of Service.
Thank you for writing to us and for bringing the matter to our notice. We note the contents of your mail with due attention and concern. We are asking our regional office to immediately look into the matter and expedite resolution at the earliest.
We sincerely regret the inconvenience caused to you and assure you of our best support and attention always.
Best Regards
For Sony India Pvt Ltd.
Meena Bose
Customer Relations – Corporate Office
New Delhi

Soon after this mail they asked for my alternate contact details and I have provided to them but again and again I am getting mails from them asking for the same.

It’s clear they don’t care about it at all.

When Sony is treating the Xperia Z1 Customers likes this, how bad they will treat other customers; think yourself.

We have also tweeted about this issue to Sony Xperia India Twitter account and their replay is also very cold.

Complaint filed against Sony Mobile in CONSUMER COURT INDIA

For very bad customer support from Sony and fraudulently closing the case without resolving it and not replacing and identifying the problem is user’s handset Xperia Z1 in warranty we have filed two complaints against Sony Mobiles India in Consumer Court, with complaint numbers No-64208.2.2013 and No-64209.2.2013.

We have talked to Sony Service Center in Rohtak, Haryana India.

Name of Person talked to – Mayur.
Sony Service Center Details :- Kamla Marketing.
Ph. no – 01262246599
Email id – [email protected]

[ Update  3 October 2013 ]

After talking to one of the Sony manager, I managed to get DOA for my Xperia Z1 Yellow Hue Tint Issue and now I will get a new one 🙂
coming till Monday…

If your handset is only 7 days old, get a DOA guys ASAP.

Do comment with the week in which your device was manufactured ? Mine was of 37th Week means 9 Sept to 15 Sept. Look inside your SIM slot there is one plate inside it pull it out and check the week of manufacturer ?

[ Update  7 October 2013 ]

I have got my new Xperia Z1 being replaced under terms of DAO filed and this new one has no yellow hut tint issue and serial number starts with BH906******. I am happy now that finally got a full functional Xperia Z1.

Xperia Z1 Serial Numbers having Yellow Hue Issue

[ UPDATE ] Xperia Z1 Yellow Hue Issue is not related to Serial Numbers.

Let me clear up the Xperia Z1 Yellow Hue problem ( From MTV ( India ) VJ hoezay )

I’m not an expert, my conclusion is based on my time spent with my old Z1 ( defective screen, Sony service center agreed as well ) and my new Z1.

So here it goes:
I bought a Sony Xperia Z1 C6902 around the end of last month. After coming home I almost immediately felt like there was something wrong with the screen.The display light seemed to be coming from the sides ( like underwater divers with lights).I had this yellow hue and slight tilts would produce drastic washing out + more of this mysterious “yellow hue” everyone’s been talking about.The display just didn’t seem uniform. Videos and pictures however seemed to display perfectly. A completely white screen would appear patchy.

After a lot of running around, going nuts and tweeting, I finally got my replacement Z1 today.

Now : Slight tilts DO NOT produce drastic washing out anymore.The screen displays uniformly now .The sharpness of viewing angles still sucks, and there is slight washing out, but only after you’re holding it at an awkward angle.

HOW TO CHECK IF YOUR Z1 displays whites correctly. ?

Do this : Go to your service menu. In your device, open the dialer and enter *#*#7378423#*#* to access the service menu.
Hit Service Tests —> Display
You will notice the 1st and 2nd screens match the yellow/off whitish tone of the settings menus. ( On a bad screen it will be patchy, on a good screen it will be uniform )
Now tap the screen 8 times
THIS screen will show you if your device displays whites correctly.

Attached pics of my replaced Z1’s display test from the service menu.

Conclusion.
There are 2 things going on here.The yellow hue and and bad Z1 screens are two different issues, but not completely separate.
The yellow hue /off whitish color seems to be Sony’s color config for the Z1.( check the screen i’ve mentioned above to know if your device shows whites correctly )
The bad screens are the ones that don’t display uniformly and seem patchy ,have drastic washing out on slight tilting ( which in turn, seems to make the “yellow hue” seem worse, making people think they’re connected.)

So,
Bad Screen : Patchy when displaying a full white screen, drastically bad viewing angles, not uniform, display distortion on even a slight tilt.
Good Screen : Decent viewing angles, NOT patchy when displaying a full white screen, uniform display.
ALL screens seem “yellow”.

Sony’s customer service here was SO SLOW and It should have happened sooner but after almost a month, I’m finally using the device I paid for.
Trust your eyes. Don’t blindly accept that all Z1 screens are bad. The Z1 has a lovely display.Know the difference between the “yellow hue” and a defective screen.
Best of luck !

Support from Sony Service center is very bad not at all cooperative. We will highlight this matter as much we can and will make it an issue. Sony Service Centers are dis-regarding this issue and customers of Xperia Z1.

If you also have Xperia Z1 Yellow Hue Tint Issue on Display Screen, let us know in comments and problems you are facing in getting it resolved.

Xperia Z1 Yellow Hue Tint Issue on Screen Display – Solution

Sony boasted it’s Triluminos display on Xperia Z Ultra which has till now the best ever screen display Sony has produced but does Sony Xperia Z1 also has the same stunning display. Our answer and what many users are reporting to us is “No”, Xperia Z1 screen display is not par with Xperia Z Ultra. No difference is caught on the display comparison of Xperia Z and Xperia Z1. Display on Xperia Z1 seems same as like on Xperia Z.

Another issue has popped up on the quality of Sony Xperia Z1 display, many users have reported to us that they are having “Yellow Hue Tint” on screen display of Xperia Z1. White doesn’t appear proper white on screen display and on the left side of screen display in mainly yellowish, not proper white. Though an issue of poor viewing angles on the screen of Xperia Z1 has also come up but in this post that’s not our concern. Users are now saying screen lottery again ??

Xperia Z1 Yellow Hue Tint Issue on Screen Display

Highly disappointed this time, lat time any such issue came up during the reign on Sony Xperia S, which Sony acknowledged. Now Xperia Z1 users are complaining the same that they have got the poor display screen on their Xperia Z1. If you have bough the Xperia Z1 then have a look at the top left side of screen, does it appear proper white as it should or you see a slight yellow hue tint on it. If not like us you are lucky but if you have it then it is very unfortunate for you.

Let’s have a look at some of screen samples of Xperia Z1 which have this yellow hue tint on screen.

Below issue was found on XDA user japjit100’s Xperia Z1 screen.

Xperia Z1 Yellow Hue Tint Issue on Screen Display

Sony Xperia Z1 Yellow Hue Tint Issue on Screen Display

If you have this Yellow Hue Tint Issue on Screen Display of Xperia Z1, then see what you can do to make it a bit better.

A word of Good Advice to all such users 

Go to nearest Sony Service Center, and get your screen display checked. If the issue is confirmed get your Xperia Z1 replaced. This is the best option but is doesn’t guarantee that the upcoming new Xperia Z1 for you will not have this issue. But to get it replaced is certainly a better option, it may not have this issue.

Temporary Solution

We see the “White Balance” Settings option is not present in Xperia Z1 though it was in Xperia Z, it should have fixed the issue a bit.

If you screen is off white in color then do the below mentioned steps :-

  • Set the Brightness level to 35%. Uncheck the “adapt to lightning conditions” option.
  • Download this app from Google Play “Screen Adjustor“.
  • Set the “Blue Level” to “+6” in the app settings and tap on run the app option.

Above settings will temporarily fix the issue and white will appear as it should. Although it looks that it’s just a calibration issue may be Sony fix it in the upcoming firmware update. But what if there is something actually wrong with the display of Xperia Z1, then it’s an issue of concern for all Xperia Z1 users.

From our side we have tweeted to Sony Mobiles asking them to acknowledge the issue urgently.

 

Xperia Z1 Serial Numbers having Yellow Hue Issue

[ UPDATE ] Xperia Z1 Yellow Hue Issue is not related to Serial Numbers.

If you have this issue, please acknowledge it and let us know in comments as it is a serious problem and we should make concerned authorities aware about it.

Have a look at the display comparison of some Xperia phones.

Xperia Z Ultra Triluminos Display Vs Xperia Z display comparison

Xperia Z1 Triluminos Display Vs Xperia Z Display Comparison

Drop your comments regarding this issue. Let us know what settings of brightness you are using on your Xperia Z1 to have a better display…

Thanks Przemyslaw Orawiec for temporary solution 🙂