Posted on Aug 11 2013 - 11:29pm by Anurag Kumar

Xperia SP, the wonderful phone launched by Sony has gained world-wide appreciation. It is powered with 1.7 Ghz. dual-core Snapdragon S4 pro chipset packed with Adreno 320 GPU. Xperia SP comes with wealthy 2370 mAh non-removable battery which means that to do hard reset, we need an alternative way to switch it off.

Xperia Z also has a non-removable battery with a non-removable back casing, so in order to do a hard reset on it, one need to press and hold down “power+volume up” together for 3-5 seconds then phone vibrates, switched off and restarts. Well unfortunately the same method doesn’t work on Xperia SP.

[ UPDATE – 12 Feb 2014 ]

Xperia SP Frame Bent Issue appeared like Xperia Z1 – Poor Build Quality ?

Let’s come to main issue of this article.

Xperia SP Heats Up Goes dead – Won’t Turn On or Charge

Many Xperia SP users have complained that their handset heats up to extreme sometimes during charging and then remain hot for a while more than 30+ minutes. Well that’s terrible.

So What Actually Happened with us ?

At 13% battery, we put our Xperia SP on charging and when we came back after half and hour, we found our Xperia SP was very hot :/ We removed the charger and kept the phone aside. Even after 30 minutes phone didn’t cool down and the golden light in the illumination bar didn’t shut, it was lighted through out that period.

Xperia SP Won’t Turn or Charge 

We were not able to get back to display screen even after pressing the power button on our Xperia SP, neither it was charging not it was turning on. For a moment we were afraid, that what happened. Phone was in on stage, it was not switched off.

Problem Solution

We thought of re-installing the firmware on our Xperia SP 12.0.A.1.257 firmware again by SUS, but before doing that we thought of doing a hard reset so that it can be switched off and restarted.

So how did we do that ?Remember “Pressing power + Volume UP” button combination don’t work in Xperia SP.

  • Remove the back cover of Xperia SP and look for a small yellow dot on mid bottom with “OFF” written below it. Check the image below.

Xperia SP Heats Up Goes dead - Won't Turn On or Charge - SOLUTION

  • Now “Press & Hold Down the OFF Button, using a tip of pen or any other pointed object for around 10 seconds”. Phones vibrates and will be switched off automatically. Check image below.

P.S. Don’t use very sharp objects as it may damage the OFF Button.

How to Turn On Xperia SP after it goes dead because of heating - won't charge

  • Now phone restarts.

After restarting we found that our Xperia SP got back to normal temperature and everything was fine.  🙂 We were able to charge our Xperia SP again, device was cool.


Main issue is that why Xperia SP is getting this issue ? Why Phones heats up suddenly without doing nothing ? Why doesn’t it turns on ? Why doesn’t it charge ??? Many users are coming up with this issue on Sony Mobile Forums even…no proper verdict has been given by support staff on this issue.

Are these all firmware bugs or some another issue…

Please report if you have also faced same situation on your Xperia SP, report below with your problem…Comment we will get back to you soon may be with a solution…

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43 Comments so far. Feel free to join this conversation.

  1. Aaron August 24, 2013 at 2:28 pm - Reply

    My Xperia SP won’t turn on.

    I turned it off, then after a few minutes tried turning it on, nothing happens after pressing the power button. Then I tried plugging it to an outlet, still no response from the phone. Finally I tried pushing the OFF button behind, still no response from the phone…


    • Anurag Kumar August 24, 2013 at 3:31 pm - Reply

      what were you doing that this happened ? I guess the off button behind the back is last solution.

      Is you phone charging in off state ? if yest try doing it for 15 minutes then try switch on the phone.

  2. Manpreet October 11, 2013 at 11:16 am - Reply

    I’m too facing the same problem since I’ve bought the phone. During the first time I didnot understand what happened to it and took it to sevice center there they said it was due to software problem. And after two to three months I’ve faced the same problem

  3. Mehak October 11, 2013 at 8:11 pm - Reply

    My Xperia SP won’t get charged. I bought like a month ago and now, I’m not able to charge it. I connected it with the charger, both the phone and the charger are absolutely alright, since, I bought it brand new. I tried restarting my phone but it still won’t get charged. This is absolutely ridiculous.

    • Anurag Kumar October 11, 2013 at 8:13 pm - Reply

      try once updating your software again, if it still don’t work then surely it is hardware fault, get it checked at your nearest sony service center.

      • Ehab February 19, 2014 at 9:23 pm - Reply

        I have xperia M dual(c2005) new on, it is death suddenly and i can not turn it on, could you please help

  4. Harvestianto Gilbert October 13, 2013 at 7:10 pm - Reply

    Hi There! I’m facing the same problem here. My Xperia SP won’t charge and it’s LED keep blinking Red if I try to charge it. I once got this problem and sent it to Xperia Care (Service Centre) 3 months ago and finally got my phone back TODAY. (They took about 3 months to repair it).The SAME Problem happened again also TODAY. When I picked it up at the service center, it’s still 50% charged. Once I got home, I try to charge it, because the battery is empty and it didn’t charge. They DON’T fix anything 🙁 I’ve tried the off button method. I hold it for about 10 seconds and nothing happened. I even try to hold it for about 30 seconds and still nothing happened. Please if you can help me, that will be great. This is actually kinda frustrating. 🙁

  5. eric October 18, 2013 at 4:39 pm - Reply

    What do I do if my off button was pressed with something sharp and looks damaged? Cause mine won’t respond at all when I push and hold it.

  6. Sucharita November 2, 2013 at 12:20 am - Reply

    My Xperia SP screen freezes sometimes and sometimes while watching a video out running some other app all slowly the screen goes dark and the phone shuts down automatically. HELP!!!

  7. neanicnomad December 15, 2013 at 10:57 pm - Reply

    I’ve had the same problem with my Xperia sp as it frequently freezes and then the display darkens and it restarts. It’s getting on my nerves now. Please help!

  8. Ruz December 20, 2013 at 7:17 am - Reply

    1) My Sony XPERIA SP could not on even after I have pressed the On Button. When I charge, it has red light, but still I could not on. I tried to use the way you told but, I felt that the button is soft and still couldn’t on.

    2) Besides, I am also experiencing the same thing as the above comments where my phone screen display darkens followed by some striking colours and restarts when I watched some TV channels in my phone.

  9. deaz January 29, 2014 at 7:57 am - Reply


  10. warie February 5, 2014 at 8:11 pm - Reply

    Help! Sony, my phone SonyXperia C
    What do I do if my off button was pressed with something sharp and looks damaged? Cause mine won’t respond at all when I push and hold it.
    What should I do????????????????

  11. adrian February 11, 2014 at 8:14 pm - Reply

    @ruz and @neanicnomad have your problem have solution and what method to cure? It happen too to me -.-

  12. HADES February 18, 2014 at 4:29 pm - Reply

    when i am charging at night before sleep i put it on top of a heatsink so that it doesn’t heat up 😀 good news my phone doesn’t heat up 😀

  13. Lisa February 23, 2014 at 10:52 pm - Reply

    Phone wont turn back on even after pressing off button with a sharp object? There is no response from it.

  14. Jay dy March 25, 2014 at 11:47 am - Reply

    Xperia sp worse phone ever.. Same problem with you guys.. I’ve tried everything but nothing happens.. Going back to iphone..

  15. Miles April 17, 2014 at 11:16 am - Reply

    i have xperia SP for 7 months n it went dead while it was charging n never came back on. i tried everythng and its been three weeks. am never buying a sony phone agan no matter how unique they look…loved sony but i wasted my money

  16. Miles April 17, 2014 at 11:18 am - Reply

    pls let me know how to fix issue with sudden daeth…must i replace batter? its 50 dollars i dont want to order n it fails.

  17. Palak April 18, 2014 at 11:56 pm - Reply

    my xperia sp once switched off isnt switching on again ! I tried hard reset bt nothing happens after vibrating thrice. it isnt even blinking the charging red light !

  18. Palak April 19, 2014 at 11:35 am - Reply

    guys ! now my cel isnt even vibrating on hard reset. it just shows red light blinking when I push the power button for sometym after charging.

  19. Camino April 23, 2014 at 9:40 pm - Reply

    Hi! Guys try to install sony pc companion to your laptop or pc maybe solve youre problem, i have same problem but i try this method my sp turn on again. But after 4 hours shut off again i dont know why

  20. David ako April 26, 2014 at 6:58 am - Reply

    my Xperia sp get heat up after using half hour…damn hot (aaarrrrgghhh)….I bought it three weeks ago and this problem is really pissing me off…any solution to this??

  21. nayon April 30, 2014 at 2:34 am - Reply

    I restart my sp and now when I charge it the lower light is not turning is always off when I charge can I fix it.please help me.

  22. tracey hartshorne June 22, 2014 at 9:56 pm - Reply

    twice this as happened to my phone got hot and switched off the red light keepsflashing and wil not switch on ive pressed the reset button and nothing as happend

  23. Curtis C October 18, 2014 at 6:05 am - Reply

    Greetings, My Sony Xperia SP is nearly new. Purchased in June 2014. Yesterday in the morning the phone was fine. I left home with it fully charged. At 1 pm I took my lunch break. I found the phone was not responsive. Black screen. Could not power on. Plus it was very warm to touch. Attempted power button with volume with zero results. The phone was an unresponsive brick. Called Sony. They were a pain to deal with. Sony Support Chat was un-helpful; referred me to a phone number after telling me that they could not help. Called number; went through a ridiculous phone tree-triage. Finally found someone to talk to, but their headset/phone was terrible. Sounded like they were talking from the bottom of a well. Bottom line. I have to send the phone in for warranty repairs. I will be without the phone for more than two weeks. Lousy service; if this repair fails I will go with either a Samsung or iPhone. From the post on this forum it is obvious that Sony has a “fire phone” issue with these devices.

  24. Kim November 2, 2014 at 8:00 am - Reply

    Oh god Thank you. When i wake up my phone never boot and never charge. so i very strange
    but your solution is work!! Thank you my freind.

  25. sharks January 16, 2015 at 6:11 pm - Reply

    That just worked on my phone; thanks alot

  26. soumya March 15, 2015 at 6:52 am - Reply

    same problem that the phone heats up to a certain temp. during using wi-fi and other operation.

  27. Sab May 5, 2015 at 12:38 pm - Reply

    Thank you very much for that article, I was already very worried and sad and thought my SP was gone for good this time.
    Then from your article I learned that I had to hold the power button for 10 seconds, when I tried only 5 or so, and now it works again.
    Thank you very much again for your time and effort! 🙂

  28. dr.garima May 23, 2015 at 10:39 pm - Reply

    I m facing same prob… phone is getting tooo much heat…n not charged… is in off condition….

  29. f.low July 7, 2015 at 6:42 pm - Reply

    Hello,my phone is not able to switch on. Im not sure why but i suspect that it is because of over charging. My screen goes off by itself and when i pressed the on button, only the display light was on. It didnt show my lockscreen or anything. I pressed the yellow button at the back of my phone and waited for 1hr but nothing happened. Should i repair my whole phone or is there any definite solution?

  30. tanveer August 20, 2015 at 1:59 pm - Reply

    sony xperia z3 compact is dead. it is big loss of sony user. Its not death of z3 but also it is death of sony mobile. Good By Sony and welcome to Samsung A3 and A5 super mobile

  31. Sharon Newnham September 18, 2015 at 2:01 am - Reply

    Bought this phone today tried to turn it on nothing so put it back in box, went later and phone red hot. Is this an inherent fault?

  32. Alina December 27, 2015 at 4:06 pm - Reply

    My Xperia SP wasworking fine but suddenly the screen blacked out and the led bar gave turquiose flashes and the screen wouldn’t turn on by any way.
    I long-pressed the power button but nothing would happen.
    Your solution worked then.
    Well, Thank You friend

  33. [email protected] porter February 6, 2016 at 9:21 pm - Reply

    I to are have problems with this mobile it goes very hot to an extreme heat even when am using it and then when it’s off its still hot I did the pen test and it came back on after it had been off for three days it has been giving me problems like this for awhile now I don’t think that I will purchase another sony phone again I have never had problems with any other phone my main concern about these phones that if they are hot to an extreme then is there any chance that they could be a Fire Hazard

  34. Dakhamat April 18, 2016 at 5:06 am - Reply

    It’s battery problem

  35. Shalu May 2, 2016 at 3:41 am - Reply

    Hello,my phone is not able to display anything at all. Im not sure why but when i try to call on my mobile with another device it rings.
    Even when I sent my mobile to Singapore it was sent back to me unrepaired. Why wasn’t it repaired and the price of the mobile is $499 fjd and charge for repair is $517… why is that

  36. Christel Barkley June 24, 2016 at 4:35 pm - Reply

    my Xperia Aqua is only 4 months old, i loved this phone and it was working fine until i put it down for a few minutes today and when i came back it was dead… burning hot, nothing could revive it…

    i just found an online post, a guy who suggested some things to bring it back… after struggling with it for an hour, the phone is back on now but still hot and it doesn’t feel like it works the same anymore…

    one very unhappy ex-sony lover

  37. SHRI BHAGWAN December 26, 2016 at 4:38 pm - Reply

    My Experian m2 dual faces sudden death while playing some video and then enters into bootcircle…..Sony produced this worstphone

  38. juan diaz April 2, 2018 at 8:04 pm - Reply

    hola como estan yo tengo este problema al intentar flashear con el flastool mi xperia sp
    ERR_SEVERITY=”MINOR”;ERR_CODE=”000F”;ERR_DYNAMIC=”package too large

    saben el xq me da ese error y como solucionarlo?
    gracias de antemano

    PD: ya el sony companion no da soporte a este tlf 🙁

  39. salim May 26, 2020 at 9:54 pm - Reply

    i flash my xperia sp wrong and it stop working and charging i try to flash it again the flash tools and i press the volume down it never conect to flash tools please help me.

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