Sony Xperia Z2, best of Sony yet as claimed by the company was launched at MWC 2014 event along with Xperia Z2 Tablet. It has been a quite while since Xperia Z2 was available for purchase and many users are already using it across the globe. Xperia Z2 features 5.2″ 1080p HD screen with Triluminos display and shatter proof and scratch-resistant glass. We posted a lot ago that many Xperia Z and Xperia Z1 users faced self cracking screen issue on their handset and now unfortunately the same self cracking screen issue has been spotted on Xperia Z2 now.
Xperia Z2 self cracking screen issue has been reported by many Xperia Z2 users on Sony’s official Xperia Z2 forum and as usual all users have claimed that the screen of Xperia Z2 cracked itself while no load was subjected to it. It looks weird if you think so how can it happen, but when the same self cracking screen issue has been reported on Xperia Z and Xperia Z1 also, there is something definitely wrong with the build quality of screens which Sony is using nowdays.
Xperia Z2 self cracking screen issue
Xperia Z2 user “Mick-Y” has a self cracked Xperia Z2 back panel which he also reported on Sony’s forum. Let’s have a look at the self cracked back panel of Xperia Z2.
Strange self cracking screen issue appeared on Xperia Z2 of user “dpzOnline” where he found cracks on full front panel of his Xperia Z2.
It is very strange that all flagship model Xperia Z, Xperia Z1 and Xperia Z2 users have this self cracking screen issue which Sony don’t even acknowledge and all users have to pay extra money to get their handsets screen replaced when the same issue would have been taken under warranty.
Another Xperia Z2 StuBlake13 sent pic of his cracked Xperia Z2 screen and it looks really bad.
We hope Sony Mobile changes its strategy for customer support and start acknowledging all the self cracking screen issues with proper response which users are reporting even on their official forums. Xperia Z2 self cracking screen issue has also been reported on XDA Xperia Z2 thread.
If any Xperia Z2 users is facing the same self cracking screen issue, feel free to get in touch with us, we will post your response here. Drop your comments below.
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Maybe due to the omibalance design?
just happened to me.
as first pic. back glass cracked… (why have glass on the back)
using Z2 as sat nav in my car. and it got very hot, when I looked again it had cracked.
I would gather, in all the above cases, the shattering screens are not due to user abuse. It relates to SONY’s attempt at making a waterproof phone. In order to be waterproof, the phone must be airtight as well. Not giving the transistors air causes a build up within the circuit board of the phone. If you notice. all computers have vents and such, for natural air to circulate through. The same goes for televisions. Sony has not mastered the art of enclosed transistors, thus pressure build up from these enclosed transistors are cracking the screen. Proper ventilation is paramount.
Also knowing this fault, and charging as much as they do for the phone, guarantees more value to Sony, in regard to the repair of the phone. You’re likely to fix a $700.00 phone rather than walk away from it.
It is simple to not honor the warranty, while citing user abuse. It is criminal to do so knowing the phone’s faults.
If Sony had decided to not make it waterproof, it would likely be the best android phone on the market right now.
poor material.
Sony is giving 6 months accident warranty for z, z1 and z2. Is this cracking not replaced for free even in that case?
Hopefully not.
Yeah “self cracking” that screen totally smashed… he probably sit on it or smthing.
I never had any problems with my Z, or my Z2 now.
Mine totally same way cracked, put into my pocket ( large one) and 20 seconds later screen was completly cracked
yes, because since it doesnt happen to you, it cant happen to anyone else. very sound logic!
mine broke while sitting on a table doing nothing.
I have the full Z range and have never had issues anf have dropped mine many times
Guru,
Simple point any product never hits with all pieces bad. You are lucky to not have this issue, what if you had a phone like this then would you be happy? & still say that all other people in this forum are sharing non value add conversations?
I have the Xperia Z and Z1 and I have never had this issue even though I have dropped it many times from high places
I’ve got 2 type for self cracking screen
Xperia V and Xperia Z1
Unfortunately the customer services in Indonesia was not really frindly to handle these complain
And please tell Sony to reconsider customers care issue in Indonesia
Had mine for 3 days and the back screen cracked exactly like the top picture. Rang sony and they dont give a crap. I will never get another sony product. And I highly recomend noone else does either, they jut dont care about there customers.
Sad to hear that you too have the same issue…can you please mail us some pictures of your handset at [email protected]
Loved my Z2 used it in bed, put it on my bedside table when i went to sleep, alarm didnt go off. Checked my phone and the wallpaper was going crazy, wouldnt respond to touch, looked closer and i had a horizontal crack across the screen about half and inch from the bottom. Sent to sony they want £190.00 to repair and state not manufactures fault so not covered under warranty, my phone is five weeks old on a jew 2 yr contract. Ive had htcs for the last 5 years, gutted i changed now.
I have the same issue my Xperia Z2 cracked after 4 weeks. On the upper part of the back glass exactly same as the first picture.
I think it’s because teh aluminum frame expands when it’s getting hotter outside. That means that the glass panels are under ‘tension’., so it will crack fast. Happened to me:(
My phone is less than a month old… I took it out of my pocket just as the screen was cracking… I could not believe my eyes, i peeled the screen protector back to see if it was real and consequentially got glass stuck in my hands… If I don’t get a full refund or a replacement screen for free I will never buy another song product again… I switched from an iPhone 4 I have had for nearly 2 years, and am seriously regretting the change.
It has happened to my Xperia Z too. I put (not dropped) working phone on the locker and not longer that 2 mins later I picked up the phone and the screen was broken. No one was using my phone at the time when that happened.
Waiting for my phone to be sent back to me unrepared. I will take some photos and send them to you if you want.
Do you know anyone who took legal action against Sony?
I am going to go to Small Claim Court and some tips and advise would be helpful. It will be good if I can find people from Ireland having the same problem with Xperia.
Anna
Anurag I’ve just e-mailed you an image of mine. Happened to me too, put my music on and sat device gently on the table outside under a parasol out of direct sunlight. Went in for a drink, came out and after a couple of songs went to change track and voila its cracked.
I had a Xperia Z and it’s screen cracked when it fell from my bed I didn’t get any customer service to help me.. After that I bought a Xperia Z2 less than a month and it’s screen cracked by itself overnight. This happened 3 days ago and I reported it immediately and I have still got no response from Sony. This is really poor customer care and I’ll never buy a sony product again. Does anyone have any suggestions what I should do?
I have the same issue with my Sony Xperia Z2.
The back screen just cracked yesterday. I can’t recall how it happened.
I have my phone for 4 weeks now. Sony only directed me to a repair centre. They quoted over R2500 (200 us dollars), to fix it.
I cant believe I bought this phone. I thought it was durable.
I am so disappointed. I had a Xperia Z previously who received water damage, since the small rubbers for the input covers leaked water through.
Now I sit with another issue. These Xperia’s are not as great as the ads says out there.
Anurag. I will send you some images. The issue is exactly like the first picture on this thread.
I would gather, in all the above cases, the shattering screens are not due to user abuse. It relates to SONY’s attempt at making a waterproof phone. In order to be waterproof, the phone must be airtight as well. Not giving the transistors air causes a build up within the circuit board of the phone. If you notice. all computers have vents and such, for natural air to circulate through. The same goes for televisions. Sony has not mastered the art of enclosed transistors, thus pressure build up from these enclosed transistors are cracking the screen. Proper ventilation is paramount.
Also knowing this fault, and charging as much as they do for the phone, guarantees more value to Sony, in regard to the repair of the phone. You’re likely to fix a $700.00 phone rather than walk away from it.
It is simple to not honor the warranty, while citing user abuse. It is criminal to do so knowing the phone’s faults.
If Sony had decided to not make it waterproof, it would likely be the best android phone on the market right now.
I have had my phone 1 and 1/2 weeks. Today it started getting hot by the afternoon i looked up and there is a crack starting from the ear part and down the whole screen. Called Sony they say it is a factory issue but from the looks of it on here i can safely say i will not be getting a replacement. It as if it blow up from the ear part of the phone and spreaded downward. Sad Sony needs to do better.
My phone did this 4 weeks ago and im still in battle with both sony and vodafone to get it fixed, sony are saying its not covered under the warrenty even though i have had the phone not even 3 months n i loved it!
@Anurag Kumar I have been reading about these issues as I am planning to buy Z2. I want to know does Indian customers facing these same issues? as I have seen only western customers are facing this problems.
personally i haven’t found such issue on Indian Z2 handset yet. Even asked service center guy they haven’t encountered any case yet.
Thank you for replying @Anurag ji. I am too worrying about this cracking issue as I am planning to buy Z2. How about the heating issues that many have reported on many sites? Does it really heat up that much during normal usage like camera, wifi or phone call?
Woke up this morning to my my 4 week old z2 compact not responding, frozen, I had to push power button and up volume to reset it, only to notice 3 cracks on the screen, phone now totally useless, it has protective screen and rubber cover, only thing I can think of is it was a cold night, not a happy boy as gave up my windows lumia 930 for this. Will contact my provider EE today to find out what can be done.
My Z2 also got cracked suddenly on it back glass panel.
I am so worried about it.. I have spent 70000 LKR to get thi & after 4 weeks it has been cracked..can it be repaired again with waterproofing?
Got my Z3 last week. Took it out of my pocket today and somehow a 3inch crack has formed in the glass on the back….great -.-
Could you please send me some pics on [email protected]
Thank you.
I thought I was the only one!! I had my Z2 Tablet for 3 weeks and it cracked. I put the phone in my laptop bag and when I got to work and tried to open it, it had a crack which ran across the screen with spiderwebs in some places. I really regret moving from Samsung to Sony. I had an Xperia T for almost 3 years now and it has been dropped a couple of times and nothing happened. I’m waiting for almost 4 weeks now for a response from Sony.
Happened to my wife’s Z2. Woke up one morning, to find out that whilst left on a bedside table overnight, a small hairline crack, starting at the middle left of the screen and running horizontally across had developed.
Sony are now wanting to charge £110 to repair it, and are adamantly stating it’s due to impact damage.
well this sucks… luckily i have not faced this problem yet, hope i never will…
also, if you are looking to update your z2 to the new android 4.4.4, prepare for more heat and maybe a cracked screen (due to more heat)
I bought a Sony Xperia Z2 from Croma towards the end of September 2014. Within 2 weeks, I woke up one morning to see the phone screen having a long end end hairline crack. I had not sdropped the brand new phone or dropped anything on it. It was lying on the rug getting charged.
The phone is lying with the service center till date and they have not accepted the fact that it’s a manufacturing defect. I challenged them to give me a forensic report on the phone. Sony is selling a water proof and scratch proof phone which cracks by itself. I am a gadget freak and I own 10 phones. Such an issue have never occurred in other phones. Also the screen becomes unresponsive because of such a fine crack!!!!
Croma and Sony has done nothing to compensate me and I will keep fighting like a wronged consumer.
Croma while selling the phone did not even tell me that warranty does not cover physical damage even when I asked. Consumers be very careful about what you are buying…as all that glitters is not gold.
I also have a cracked back glass on my xperia Z2.
It was strange and the glass was cracked when I lifted the phone from the table..
Had that happen to me about a day ago. same with the first pic. the black panel just cracked while i had it laying on the table and i got the Sony flip cover for it. I am worried that i wont get it replaced due to others have tried with no luck from sony. But i am someone who hate to have a cracked phone… (First phone that ever broke in my “hands”).
i just got z2 a three days before i have nt even inserted my sim in that bt i found a long crack on the back side , can i replace it
I bought new Sony Z1. after a week its screen broke in bag during travelling. I really shocked so see that. now I replaced it with $100
I bought new Sony Z1. after a week its screen broke in bag during travelling. I really shocked to see that. now I replaced it with $100
Gm sir/mam
The thing is i bought my Sony mobile xperia Z2 n my imei no. Is XXXXXXXXXXXXXXXXXX… I have serious complaint against this handset n company. I bought this handset of 40,000 and twice this handset has been replaced for disfunctioning… In December. I got it replaced and yesterday it was In my pocket n screen crashed… It was really very annoying… I contacted service centre for display then.again they said for replacement. sir I am a medium class consumer. Already spent 55,000 on it. Now they want me to pay 15,000 more for replacement which is actually not feasible… Spending around 70,000? On a handset? Please look into the matter n get back to me…n if a mobile is in pocket How can it crash? I am really very upset with this handset… N please I just cannot pay any more on this handset…
My xperia z2 broken. God knows how. Sony ass company… Ass hole my 48000 is in waste..
my Xperia Z2 is just 3 days old and the back screen has self-cracked. Sony, what’s happening?
I bought my daughter z2 experia just 2 days ago..my daughter gas a habit of using fones for longer hours and last night she just leave it charging..and this morning she noticed the crack I get mad and telling her that maybe she dropped the fone and not admitting it until I read all forums that it does have some issues with self cracking..I regret buying the fone my daughter wanted an iphone and I insisted on this xperia z2. Too bad:(
sony want charge me with 200 dollar.. its not my fault its suddenly got this ghost touch.. its under warranty since i brought my phone.. wtf?
My Z2 screen cracked on its own…. from top left side leaving a shattered glass affect and a single line crack right from top left corner to the lock center button. .
I showed my phone to couple of local repair guys to understand if the phone will be covered in warranty but they said it comes under physical damage and the warranty as per sony may be void.
Pls suggest this phone was brought in March this year, with in 15 days I started noticing the speaker volume started to reduce and the mic started to crack my voice, at first I thought it was my service provider so i logged a complaint but when I changed phone it worked just fine.
I havent taken my phone to Sony center yet since my phone cracked yesterday, post reading your comments I am not sure they will entertain my claims.
Please suggest what needs to be done here…
My xperia z ultra ,same self cracking issue
Xperia z2 replacement for my z1 through insurance for broken screen lasted 2 days.
Z1 was my fault as crushed it against a wall in my pocket.
Z2 I took out of my pocket 1 min after putting it in my pocket to take a picture and front screen was cracked 1/3 down from the top with vertical lines running up and down screen.
Can’t see anything in the top of the screen and the rest is a bit of guess work.
The phone was in a wallet type protector.
Agents telling me it was impact. What a pile of bull manure.
Last Sony I ever get
Twice this has happened to me, absolutely over Sony phs, random crack appears in screen
One week ago it happened to my Xperia Z2.
Have no idea why.
My wife’s Xperia Z was also crashed a half year ago with unknown reason.
I think that Next time I will buy Samsung.
Bought my z2 in good condition yesterday , it hasn’t even been out the house! Picked it up to find a horizontal crack across rear, seems to have started at the middle, near the docking port. Stupid glass on the back of a phone, I should have known it was a stupid thing to buy. Im now just left buying Samsung or Motorola, the rest suck